Outlook Message

Hello Experts.... There is a user trying to open an email attachment that's encrypted and is receiving the following message when trying to open it:
CAN'T OPEN THIS ITEM YOUR DIGITAL ID NAME CANNOT BE FOUND BY THE UNDERLYING SECURITY SYSTEM"

Any suggestions/advice is greatly appreciated!!
Alfred GorozaAsked:
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CompProbSolvCommented:
I did a Google search on the message and found a number of answers.  For example:
https://social.technet.microsoft.com/Forums/lync/en-US/e08e292d-4268-4390-b151-4d67c788327a/your-digital-id-name-cannot-be-found-by-the-underlying-security?forum=outlook

They seem to relate to proper installation of your certificate.  Have you done that?
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Sandeep KumarAssociate ConsultantCommented:
Yes, CompProbSolv is right. This is the issue of certificate.

There are two ways, either you generate a certificate on your Outlook business card which helps Outlook users to verify signed email or Setup a digital ID.
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Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: CompProbSolv (https:#a42453862)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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