Recover Gmail account using recovery e-mail (code received, but fails)

Client is using Gmail for their e-mail and has recovery e-mail setup with their centurytel.net personal e-mail.  They cannot remember the password, and no longer have the cell phone # they had at the time of sign-up.  Going through recovery, they know exactly what day they created the account, and the e-mail recovery sends them a code which they verify.  Then it claims the account could not verify ownership and try another method.  Phone attempts direct them to the www.gmail.com/accounts/recovery.  This looks different but gives the same result.  Is there any hope for them?
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Jason JohanknechtIT ManagerAsked:
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Andrew LeniartSenior EditorCommented:
Is there any hope for them?

I'm sorry to say that no, I don't think there is.  You could try contacting Gmail support and see if you can convince them that you're the real owner of the account.

https://support.google.com/

But I wouldn't hold much hope. I recently went through a similar exercise with a client who had the same problem with her hotmail account. Unfortunately, you get what you pay for when it comes to free email accounts. Considering the number of times this must happen to people all over the world, I would be surprised if Gmail would spend much time or resources to provide 1 on 1 help to people in recovering their free email accounts.
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Jason JohanknechtIT ManagerAuthor Commented:
Any other thoughts from anyone?
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Jason JohanknechtIT ManagerAuthor Commented:
As I presumed, but was hoping for another option.  Thank you Andrew for your time and confirming my belief.
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