Client is using Gmail for their e-mail and has recovery e-mail setup with their centurytel.net personal e-mail. They cannot remember the password, and no longer have the cell phone # they had at the time of sign-up. Going through recovery, they know exactly what day they created the account, and the e-mail recovery sends them a code which they verify. Then it claims the account could not verify ownership and try another method. Phone attempts direct them to the www.gmail.com/accounts/recovery
. This looks different but gives the same result. Is there any hope for them?