Outlook 2013 Sending emails to Unread Mail Folder

Hi Experts,

I have an end user that has a Unread Mail folder under the Search folder. I noticed that new emails are going into the Unread Mail folder instead of the end user’s Inbox.
How may I fix this issue to stop new emails from going into the Unread Mail folder?  I am using Outlook 2013 client with exchange 2013 environment.
LVL 1
TeavanaAsked:
Who is Participating?
 
KimputerCommented:
Search folders are NOT REAL PHYSICAL FOLDERS (it only displays the search results, hence the name Search folders). Don't pay too much attention to it!
If a mail doesn't end up in the inbox, it's probably an inbox rule that moves the message around. The search folder will actually show you the real folder it is in.
0
 
TeavanaAuthor Commented:
Awesome, thank you for your response. I went int and disabled all the rules so I wanted to see if I was missing something.
0
 
Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Kimputer (https:#a42455305)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

seth2740
Experts-Exchange Cleanup Volunteer
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.