Accessing old ide hard drive to get data off

I'm trying to access a customer's old IDE drive.  I've attached it to another computer via a USB connections.  It will show a drive letter but any time I try to access it the system hangs.  The fact that I can see a drive letter is confusing.  If it wouldn't mount the drive at all I'd say that the drive was just shot.  Without sending it to someone that does extensive data recovery,  is there anything else I might try to be able to get the data off that drive?
Thanks,
Alan
Alan SilvermanOwnerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Dean ChafeeIT/InfoSec ManagerCommented:
Did you mount the IDE drive in an external USB case and that's how it is connect to "another computer"?  If so, it may be that the external USB case firmware is that gives it a mount and drive letter, however the drive may be shot and fails to respond when it is accessed.

To verify, I would try to locate an old desktop machine that has an IDE drive interface and try it there to see if it mounts, if not, chances are its dead.
0
noxchoGlobal Support CoordinatorCommented:
How did you connect it? What does Windows Disk Management say?
0
Andrew LeniartFreelance Journalist & IT ConsultantCommented:
It will show a drive letter but any time I try to access it the system hangs.  The fact that I can see a drive letter is confusing.  If it wouldn't mount the drive at all I'd say that the drive was just shot.

The fact that it shows a drive letter just means the drive is spinning up and is recognizable. The data/file system could be scrambled though.

Without sending it to someone that does extensive data recovery,  is there anything else I might try to be able to get the data off that drive?

Yes, you're in a fortunate position in that you may be able to run something like GetDataBack in order to recover the data on the drive. Note that the link provided is just an example of something you could try - I don't personally endorse it. There is a myriad of similar software packages available for this purpose.

18 Free Data Recovery Software Tools - Lifewire article.

Hope that's helpful.
0
Acronis Data Cloud 7.8 Enhances Cyber Protection

A closer look at five essential enhancements that benefit end-users and help MSPs take their cloud data protection business further.

CompProbSolvCommented:
Agree with what is said above but would emphasize that connecting it locally (rather than through USB) as Dean suggested is an excellent idea.  It eliminates one step (USB-SATA conversion) and will allow better access to a recovery program, such as GetDataBack.

If you don't have access to a machine with an IDE interface, a PCI or PCIe to IDE interface card is pretty inexpensive (under $20).
0
Alan SilvermanOwnerAuthor Commented:
It's a laptop drive, which makes it a bit more complicated.  I tried GETDATABACK with no luck.
Thanks,
Alan
0
CompProbSolvCommented:
There are adapters to go from a 2.5" IDE drive to the standard IDE interface.  This is an example from Amazon:
https://www.amazon.com/Kinamax-ADP-IDE23-2-5-Inch-3-5-Inch-Converter/dp/B000HJBEUY/ref=sr_1_40?ie=UTF8&qid=1517542192&sr=8-40&keywords=2.5+to+3.5+ide
0
Sandeep KumarAssociate ConsultantCommented:
Download Kernel for Windows Data Recovery Free Version software from https://www.nucleustechnologies.com/free-data-recovery-software.html and scan the corrupt hard drive which will preview data and files on the drive. You can verify the existence of data and save up to 2 GB data absolutely free. Give it a try.
0
nobusCommented:
i also recommend connecting the drive to the ide port, usb converters do not handle errors well
here's what i do with disk problems - check the use of HDDREGENERATOR
http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

**if there are some broken links, or parts need an update, please inform me
0
noxchoGlobal Support CoordinatorCommented:
Alan, could you please answer my questions above? Before you get advised to jump three times over the table, turn off tv set, clean dust off the drive, put it into fridge etc etc and many other suggestions it would be nice to know how, with which device the drive is connected to the machine. Is it in original laptop?

I don't understand how one can suggest to use some software without having enough information.
0
Andrew LeniartFreelance Journalist & IT ConsultantCommented:
@noxcho
You might want to read the original question.

I've attached it to another computer via a USB connections.
0
noxchoGlobal Support CoordinatorCommented:
@Andrew
I did read it. But I would like to have more information what kind of USB connector is it. And plus if Windows Disk Management shows that drive as formatted or unformatted or just a drive letter of that "usb connector devices" like card reader.

A bit offtop:
If go to a doctor and he prescribes me some bag full of medicines without asking me - what kind of complaints and where exactly I have them and with words "try this then that and then that - one of them can help...." - I would leave the bag by doc and go to another one. This is what is happening in EE last time.
0
Alan SilvermanOwnerAuthor Commented:
noxcho, I'm not sure what you are asking,
which device the drive is connected to the machine. Is it in original laptop?
I've tried to connect it to a couple of desktop computers, one running Win7 and the other Win10, using two different types of usb converters.  I also put it back into an old Dell Inspiron with ide connection but it wouldn't boot.
Thanks,
Alan
0
CompProbSolvCommented:
"but it wouldn't boot"
To which drive were you trying to boot?  The questionable one or a known working one?

The key here is take the drive you are trying to recover and to connect it to an IDE port (not through a USB adapter) when booting from a different drive.  Once you get that far, you can look at what Windows sees and what the recovery software can see.
0
noxchoGlobal Support CoordinatorCommented:
If your goal is to get the data off the drive then connect the drive to original Laptop, boot that machine from Linux Ubuntu or Parted Magic distrib and copy out the data. If the drive is accessible of cause.
You can use also Rescue Kit for that. It has good GUI: https://www.experts-exchange.com/videos/429/How-to-copy-out-quickly-files-from-the-system-which-won't-boot-anymore-using-Paragon-Rescue-Kit-14-F.html

BTW, if you connect the drive to any other machine and go there to Windows Disk Management (right click on My Computer - Manage - Disk Management) how is the connected drive shown there?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusCommented:
>>  I also put it back into an old Dell Inspiron with ide connection but it wouldn't boot.  << probably you need to select the proper drive in the boot order only - use the F12 key for boot order
0
Alan SilvermanOwnerAuthor Commented:
The customer gave me four old laptops.  I got data off the other three, but I think she’s going to have to live with that.  I came closest with PARTS MAGIC  2017.  (Thanks noxcho). It saw the 60GB Toshiba drive, but every attempt to get data off it failed.  Then I tried the CHKDSK function on it, but that didn’t work either. Made a GETDATABACK recovery disk, but that couldn’t even mount the disk. Thanks to all.  You were a great help and I’ll use all your ideas next time out.
Alan
0
Andrew LeniartFreelance Journalist & IT ConsultantCommented:
No worries Alan, glad to have been of some help.  Thanks for finalizing your question.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Hardware

From novice to tech pro — start learning today.