Fujitsu RAID manager crashing and inaccessible

Hey  there

We have a clients server (Fujitsu Primergy TX2560 M2) and we are trying to access RAID manager however it is crashing whenever we try to log in (see attached screenshot)

Things I have tried:
- Upgrading RAID manager to the latest (8.5.6)
- downgrading RAID manager to latest available from Fujitsu (8.3.6)
- downgraded Java from latest to v7u79 and v6u45
- accessing the RAID manager from another server where local RAID manager works (aka their client / java access is fine)
- accessed the host by IP, hostname and 'localhost'

Last time we know it worked was mid september 2017

Where can I go from here?
java-crash.png
LVL 3
Tim PalmerLevel 3 Support TechnicianAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Kyle SantosCustomer RelationsCommented:
Hi,

I am following up on your question.  Do you still need help?

If you solved the problem on your own, would you please post the solution here in case others have the same problem?

Regards,

Kyle Santos
Customer Relations
0
Tim PalmerLevel 3 Support TechnicianAuthor Commented:
There was no resolution as such.
Raising a support case with Fujitsu the best they could come up with was that there was an unsupported RAID controller in the server as well (HP 2000), in which they wouldn't continue troubleshooting while it was installed, but since it is the main SAS controller, I was unable to remove it.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Kyle SantosCustomer RelationsCommented:
OK thank you for letting us know!
0
Tim PalmerLevel 3 Support TechnicianAuthor Commented:
HP 2000 raid controller was probably conflicting
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Server Hardware

From novice to tech pro — start learning today.