Fujitsu RAID manager crashing and inaccessible

Tim Palmer
Tim Palmer used Ask the Experts™
on
Hey  there

We have a clients server (Fujitsu Primergy TX2560 M2) and we are trying to access RAID manager however it is crashing whenever we try to log in (see attached screenshot)

Things I have tried:
- Upgrading RAID manager to the latest (8.5.6)
- downgrading RAID manager to latest available from Fujitsu (8.3.6)
- downgraded Java from latest to v7u79 and v6u45
- accessing the RAID manager from another server where local RAID manager works (aka their client / java access is fine)
- accessed the host by IP, hostname and 'localhost'

Last time we know it worked was mid september 2017

Where can I go from here?
java-crash.png
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Kyle SantosSoftware Test Analyst I at Dassault Systemes

Commented:
Hi,

I am following up on your question.  Do you still need help?

If you solved the problem on your own, would you please post the solution here in case others have the same problem?

Regards,

Kyle Santos
Customer Relations
Level 3 Support Technician
Commented:
There was no resolution as such.
Raising a support case with Fujitsu the best they could come up with was that there was an unsupported RAID controller in the server as well (HP 2000), in which they wouldn't continue troubleshooting while it was installed, but since it is the main SAS controller, I was unable to remove it.
Kyle SantosSoftware Test Analyst I at Dassault Systemes

Commented:
OK thank you for letting us know!
Tim PalmerLevel 3 Support Technician

Author

Commented:
HP 2000 raid controller was probably conflicting

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