Distorted text box display in Access report

Hello - I've got 2 users that, after migrating a large Access app from 2003 > 2010 run-time > 2016 run-time, starting experiencing a problem with 1 particular report (see attached sample).

The text in the report appears distorted, at least the text in text box controls.  The text outlined in red is from a sub-report control (as is the line that reads "Plan Acct's:"; sorry, I should have outlined that, too).  The text in the report header is also in text boxes, but it displays fine.

Both users are connected to the same model printers (HP LaserJet P2015), as local printers. The IT guy has un-and re-installed the printer drivers on their pc's, but it did not fix the problem.

No matter what other common printers in the building they try to print to, the individual lines that appear doubled-up in the distorted screen display then appear just to be single-spaced, when in fact, they have blank lines in between.

They are currently having to go to other users, and have them pull up the particular reports, and print them to common printers.

Has anybody seen anything similar?

Mark LaGrangeAsked:
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Does the problem occur if the report is printed directly rather than previewed first?
How about trying a new driver for the monitor or a different monitor.  Or check their graphics cards.

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John TsioumprisSoftware & Systems EngineerCommented:
This is a strange thing indeed...what if they print to a Pdf printer and print the PDF...also check Pcl/PS
Jeffrey CoachmanMIS LiasonCommented:
1. Sometimes just changing the font will clear up issues like this (Try Arial)

2. What type of data is this text? (Plain text, Rich Text (HTML, as string built in code?)

3. Are these two users running the same version of Access as all the other users?
Mark LaGrangeAuthor Commented:
Thanks for your responses, sorry for the delay. I dropped this client; I can't try your proposed solutions, but they sound useful. Thanks again.
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