OneNote stopped syncing Error: 0x803d0013

Hi Everyone,
I have a client with a OneNote Account and a few folders.  OneNote syncs to her MS Account online. Yesterday, it stopped syncing and produces this error code. Please see the attached screenshot. OneNote ErrorHere are the facts:
>The Primary OneNote folder was created by a single user and shared with about 4 different unique users. I am focusing on the creator of the OneNote folders
>All users are on Windows 7 64 with MSO365 (Office 2016)
>Syncing stopped at the same time for all PCs - Yesterday about 5p central
>Their OneNote folders total +/-88GB in size with the largest being the one in question
>I can access the folder in OneNote Online
>The user is consuming 50GB of their 107GB of online space
>All other folders appear to be syncing

I have tried:
>In OneNote on the Desktop: Closing the folder, restarting OneNote, re-adding the folder
  -The folder still cannot sync and does not download any files etc

Any Suggestions?
PAMurilloAsked:
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Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
It looks like the issue is on the server side. It might help to log into the OneDrive account and rename the file (noting the original name!) while OneNote is not connected. After starting OneNote, syncing should take place and recreate the file. You'll need to keep an eye on storage space.
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PAMurilloAuthor Commented:
Qlemo thanks! That sounds logical. I'll try that asap and update you
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PAMurilloAuthor Commented:
Qlemo, no joy.
I changed the name of the folder on-line and tried to re-sync with 1 PC and got the same error. Interestingly, I tried to copy the folder (again on-line) from the Documents folder to the Public folder but could not. An error appeared saying 'Something went wrong and the folder was not copied'  This OneNote folder is actually +/-2.5GB so it's not that big.

I'm thinking they may have to create a new folder then copy back the data from the folder at issue.

Any insight?
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Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
Well. Creating a new file does not work. Copying the original one throws an error.  Something about the content is probbably causing this, strange as it sounds. So creating a new folder on the client side, and gradually copying contents over from the erroring folder, keeping an eye on the sync state, might help indeed. I've got nothing better to recommend.
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PAMurilloAuthor Commented:
Agreed. I think someone uploaded something and that tanked the sync.
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Ankit PareekOnline MarketingCommented:
Hi PAMurillo
 
Log onto OneNote 365 and delete the old versions of OneNote. Further, re-sync your desktop version. i think that might solve your problem. I experienced the same problem. I followed the same procedure and it worked for me. Let me know if the problem is solved or not.

Thank You!
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PAMurilloAuthor Commented:
@Ankit
Where do I find the 'old versions'?
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Ankit PareekOnline MarketingCommented:
Hi PAMurillo,

It's necessary to check older versions.
You can check them by following these procedures.

Method 1
Open OneNote application, Go to File> Account> Office Updates, you can identify the version here.


Method 2
1. Press "Windows + R" key on the keyboard.

2. It will launch the 'Run' Window. Now type 'appwiz.cpl' and Click 'OK'.

3. You will see a list of installed programs on your screen. Now at the top-right corner, you will find a search bar where you can find OneNote 2013/Office 2013 or other older versions. Remove them.


Method 3
If this does not solve your problem, you may need to uninstall and re-install Office 365. For uninstalling Office 365, use a 'Fix It' tool by Microsoft after identifying the older version installed in the computer. Click below to download fix it for office 365

https://support.microsoft.com/en-in/help/2739501/how-to-uninstall-office-2013-or-office-365 

Note:- Before uninstalling, ensure that your client has all necessary credentials for installing Office 365. Also, backup every necessary data before uninstalling the software.

Good Luck @PAMurillo
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PAMurilloAuthor Commented:
@Ankit
Thank you for your suggestion, but there are multiple computers involved. Some are brand-new with only one version of MS Office/OneNote, other with multiple versions of MS Office/OneNote.
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PAMurilloAuthor Commented:
Working with my client, we isolated the PC that had made the last changes and identified the Sections/files that were most recently updated before the error appeared. Systematically we deleted each Section then attempted a re-sync. Eventually we removed a section with a corrupted file and the Notebook started to sync across all PCs.
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Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
In #a42458401 I recommended a similar strategy. It doesn't really matter whether you copy over step by step into a new file or remove content stepwise. I would have gone my way, as it is non-destructive.
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PAMurilloAuthor Commented:
I noticed that Qlemo did indeed suggest the issue was something corrupted on the client side. Please award the total of points to him
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