Office 365 - Automatically create Sharepoint Issue Tracking Task upon email receipt

We have a client who wants us to provide support for some of their users. They have an in-house Help form that the user will fill out and we created a shared mailbox to receive the support requests.

We also created a simple Issue Tracking site in Sharepoint using the built-in App.

What we'd like to accomplish is to have the incoming emails automatically create a Task in the Issue Tracking list and assign it to the lead person - rather than having to do so manually.

Any idea if this can be done via an Exchange Rule? I've read numerous tutorials about creating Rules in Outlook to do something similar, but not much about how to get the task into Sharepoint (see this example: https://www.slipstick.com/outlook/rules/create-task-email-rule/).

We are Sharepoint newbies, so we're looking for something a beginner can hopefully set up!
Sal SoricePresidentAsked:
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AmitIT ArchitectCommented:
Please note, outlook is just a front-end to view your mails, stored in your Exchange mailbox. It is not a development tool. So, you won't find options you are looking for. In your case, you can look for IPC tools, like Service Now or Maximo.
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Sal SoricePresidentAuthor Commented:
Amit, thanks for the comment. The resources you mention are severe overkill for what we need. This will be a very lightweight Issue Tracking project. We will likely only get about 10-15 requests per week. The built-in Issue Tracking app is fine for our needs. Just looking for a way to have in incoming email be converted to a task in Sharepoint - rather than having to manually create the task. We can have the client structure the incoming emails to make the email-to-task conversion easier.
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Keyboard CowboyCommented:
you can direct email to a document library but I don't think you can direct it to create a new list item.  You used to be able to bring up a sharepoint task list directly in Outlook and create things in Outlook which would be populated back to the SharePoint site but I'm not sure that works anymore.  It wasn't all that great of an interface and the getting the authentication between the Outlook client and sharePoint was a little tricky to get right in the environment we were using back then - you might investigate that however.
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Sal SoricePresidentAuthor Commented:
Thanks to you both. It seems that what we'd ideally want can't be easily done without third part tools, whic is not what we were looking for with this small project.
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