We have a client who wants us to provide support for some of their users. They have an in-house Help form that the user will fill out and we created a shared mailbox to receive the support requests.
We also created a simple Issue Tracking site in Sharepoint using the built-in App.
What we'd like to accomplish is to have the incoming emails automatically create a Task in the Issue Tracking list and assign it to the lead person - rather than having to do so manually.
Any idea if this can be done via an Exchange Rule? I've read numerous tutorials about creating Rules in Outlook to do something similar, but not much about how to get the task into Sharepoint (see this example: https://www.slipstick.com/outlook/rules/create-task-email-rule/
We are Sharepoint newbies, so we're looking for something a beginner can hopefully set up!