Robert Reisig
asked on
When are recent email addresses removed from the iOS Recents list in Mail?
My clients have noticed that, if they change an email address for one of their contacts, and then create a new message and try to enter that contact in the To field, the iPhone still shows the previous email address in the Recents list. How long does the iPhone keep addresses in recents, do they ever get deleted automatically when they age?
The affected clients are on iOS 11.2.5; they are Office 365 users and are using the native Mail and Contacts apps on the iPhone. They use Outlook 2016 Mac to edit contacts.
The affected clients are on iOS 11.2.5; they are Office 365 users and are using the native Mail and Contacts apps on the iPhone. They use Outlook 2016 Mac to edit contacts.
ASKER
Thanks John!
I should have been specific; they sync 'over the air', and we know that once they make the change, the contact changes on the phone .
As a further example - lets say they have a contact John Jones, email address jj@email.com. They change John's contact so the email now reads jj@outlook.com
On the phone, this change reflects in contacts correctly. But when they start a new message, and type 'john jones' the suggested email addresses show two entries, one for each email, old, and new.
I should have been specific; they sync 'over the air', and we know that once they make the change, the contact changes on the phone .
As a further example - lets say they have a contact John Jones, email address jj@email.com. They change John's contact so the email now reads jj@outlook.com
On the phone, this change reflects in contacts correctly. But when they start a new message, and type 'john jones' the suggested email addresses show two entries, one for each email, old, and new.
Look in the Contact list in iPhone. Is the contact new, old, or do you have both? If the syncing was correct, there should only be new.
ASKER
The contact is new and updated; no duplications, and the old info is gone.
Try removing cached email contacts with this Apple Article below
https://www.iphonefaq.org/archives/972586
https://www.iphonefaq.org/archives/972586
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ASKER
Thanks! That clears it up and explains it.
I sync from Outlook to iPhone with iTunes and upon completion of the sync, contacts have been updated.