Quckbooks point of sale cannot access RDS Client on server

My son is the parts man for a small business and they are using quickbooks point of sale at the counter and then in the office there secretary is using quickbooks pro.  At the end of the day my son sends the end-of -day report to the office for the secretary to do the report and to get deposits ready.  in order for them to do this they need to open up RDS Server so that they can successfully transfer the data into quickbooks pro at the office.  It was working fine until the other day when it suddenly stopped working for them.  When they attempt to send data they get this error: "C:\ProgramData\RDSClient\v6\RDSClient.dat is denied"
Will Schmidtowner Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Will Schmidtowner Author Commented:
0
JohnBusiness Consultant (Owner)Commented:
It was working fine until the other day when it suddenly stopped working for them.

1. Restart all computers and try again.
2. Look for Firewall or other setting changes on both ends.
3. Find the Intuit Network diagnostic tool (you want the most recent one) and run that to point out firewall, antivirus or other blocks affecting the connection.
4. Repair or Reinstall QB POS (that seems to be the problem device).
0
Will Schmidtowner Author Commented:
Ok.  I remotely accessed their computer in the office and the first thing we tried was to back up the quickbooks data. and we are having a very difficult time.  Through the process of backing up, quickbooks claimed that the files needed to be repaired and it is still trying to back up. seems to be stuck at 99%. it has been trying to back up now for at least 45 minutes.   I am getting highly suspicious of a hard drive starting to fail which could possibly be the root issue.  What do you think?
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

JohnBusiness Consultant (Owner)Commented:
it is still trying to back up. seems to be stuck at 99%. it has been trying to back up now for at least 45 minutes

A hardware (disk) error could certainly cause this. I assumed for starters above that the hardware was working.

Open cmd.exe with Run as Administrator on the problem machine and run CHKDSK (just to see and not fix for starters).
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Will Schmidtowner Author Commented:
My son told me that the computer performance and been on an decline lately.  He said that it seems to have been running slower and slower.  
We are running chkdsk now
0
Will Schmidtowner Author Commented:
Quickbooks finally did successfully back up the file and then it generated a log.  attached is a list of errors that it could not fix.
Capture.PNG
0
JohnBusiness Consultant (Owner)Commented:
The concern about hardware issues remains.  Make sure you have good backups and reinstall QB POS as one of the steps outlined above.
0
Will Schmidtowner Author Commented:
Here is the result of the chkdsk
Capture-2.PNG
0
JohnBusiness Consultant (Owner)Commented:
Thanks.  If the system is being used properly (often is within a business) then investigate "slower and slower".  

1. Run Disk Cleanup.  Modern systems normally do not suffer greatly from disk fragmentation but you can try this.
2. Run the Manufacturer's hardware test diagnostics.
0
Will Schmidtowner Author Commented:
thanks for helping me with this issue.  We decided to replace the drive and and go from there.  when we attempted to run the disk cleaning tool it could not even get through that.  We finally just shut down the computer.  Again, thanks
0
JohnBusiness Consultant (Owner)Commented:
You are very welcome and thank you for the update. Good luck with the new drive.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
QuickBooks

From novice to tech pro — start learning today.