Outlook whitelists vs Admin Center Whitelists

I have a customer who is having problems with the Outlook 2010 junk mail. He is swearing he is white-listing a domain and and mail from that domain is still ending up in his junk-mail.

   His company is on Outlook 365. If he were to whitelist domains in the Office 365 Admin Center would those whitelists sync with everyone local Outlook 2010 whitelist automatically and maybe solve the issuse or are they two seperate whitelists?
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LockDown32OwnerAsked:
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Vasil Michev (MVP)Commented:
No, those are separate. The first thing you need to do is determine what is marking the message as junk - Outlook or the server. Refer to this article: https://www.slipstick.com/outlook/rules/moved-message-junk-email-folder/
Or simply do a message trace.

Then, you can either whitelist the domain on the company level via the EAC, or simply adjust the Outlook Junk settings as needed.
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LockDown32OwnerAuthor Commented:
Well..... if they are separate then shouldn't you  really have to whitelist them both in EAC and the local Outlook?
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LockDown32OwnerAuthor Commented:
No real solution
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