Outlook whitelists vs  Admin Center Whitelists

LockDown32
LockDown32 used Ask the Experts™
on
I have a customer who is having problems with the Outlook 2010 junk mail. He is swearing he is white-listing a domain and and mail from that domain is still ending up in his junk-mail.

   His company is on Outlook 365. If he were to whitelist domains in the Office 365 Admin Center would those whitelists sync with everyone local Outlook 2010 whitelist automatically and maybe solve the issuse or are they two seperate whitelists?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2015
Distinguished Expert 2018
Commented:
No, those are separate. The first thing you need to do is determine what is marking the message as junk - Outlook or the server. Refer to this article: https://www.slipstick.com/outlook/rules/moved-message-junk-email-folder/
Or simply do a message trace.

Then, you can either whitelist the domain on the company level via the EAC, or simply adjust the Outlook Junk settings as needed.
LockDown32Owner
Top Expert 2016

Author

Commented:
Well..... if they are separate then shouldn't you  really have to whitelist them both in EAC and the local Outlook?
LockDown32Owner
Top Expert 2016

Author

Commented:
No real solution

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial