I helping this person who has this weird printer issue. Every time he try to print wireless he receive the following error.: “user intervention” and he can not print.
In order to print he needs to go to services stop and restart the print spoiler then he will be able to print.
I tried to reinstall the printer from the scratch and this first time I was able to install successfully the HP full features software I downloaded from the go website.
But it’s has not the scan features, the scan tab is missing. I tried to give him the scan capabilities that comes with windows 10 by default he can scan but using the windows scan utility he can not scan to PDF. So basically it’s useless.
This is very tricky I spent a couple of hours already with no success, any idea anyone ?