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Can the junk mail setting be turned off in Office 365?

Can you turn off the junk mail setting in Office 365 portal?  We are using KnowBe4 to run Phishing tests and some of the tests are going to junk mail because Microsoft has eliminated the ability to Whitelist in the spam filters.

So I want to temporarily turn off the junk mail filter to run my tests.  Is it possible.   I am referring to turning it off on the Office 365 portal, not the individual computer.
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J.R. Sitman
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J.R. Sitman
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2 Solutions
 
Jeff LeggIT ManagerCommented:
You can set the SCL level to -1, which effectively bypasses the Spam filter. See the bottom half of this link for details and instructions. Hope this helps!
https://technet.microsoft.com/library/dn798345(v=exchg.150).aspx
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J.R. SitmanIT DirectorAuthor Commented:
When I chose "the sender is located outside the organization, there is no logical choice to do this.  See attached

spam-rule.png
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Todd NelsonSystems EngineerCommented:
Microsoft has eliminated the ability to Whitelist in the spam filters

They have?

References...

EOP Connection Filter
EOP Spam Filter
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J.R. SitmanIT DirectorAuthor Commented:
The information was provided to me from KnowBe4.  They said they are working with Microsoft to get this resolved.  

The problem is I have KnowBe4 domain and IP's addresses in the Allow spam filter.  When I send out a Phishing Campaign, some go to junk other do not.  

KnowBe4 is telling me it is because of the no longer being able to whitelist.  They said the whitelist is still there, but Microsoft has disabled it.
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Todd NelsonSystems EngineerCommented:
Hopefully they can get it resolved quickly and it's just an issue with your tenant/region.

I have several companies that I white/blacklist IPs for daily and I have not seen the service fail on the recently added IPs.  I'd be interested to know if there is a reference from Microsoft stating what your vendor is stating.  If I was you, I'd demand to see it in writing if that is what the vendor is alluding to.

There are two places to manage spam in O365--via "EAC/Protection" and via "Security & Compliance/Threat Management"--and they both work.  However, I have more success using the EAC when needing to white/blacklist IPs.

Here is another good reference ... https://practical365.com/exchange-online/admin-annoyances-exchange-online-protection/
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J.R. SitmanIT DirectorAuthor Commented:
The SCL is was already set to -1.  However, the Phishing tests are still going to junk.

SCL
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J.R. SitmanIT DirectorAuthor Commented:
Jeff I took your suggestion and got some additional help.  We added a second rule and it is now working.

spam
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J.R. SitmanIT DirectorAuthor Commented:
Thanks
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