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Can the junk mail setting be turned off in Office 365?

Can you turn off the junk mail setting in Office 365 portal? We are using KnowBe4 to run Phishing tests and some of the tests are going to junk mail because Microsoft has eliminated the ability to Whitelist in the spam filters.

So I want to temporarily turn off the junk mail filter to run my tests. Is it possible. I am referring to turning it off on the Office 365 portal, not the individual computer.

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Jeff Legg

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J.R. Sitman

ASKER

When I chose "the sender is located outside the organization, there is no logical choice to do this. See attached

Todd Nelson

Microsoft has eliminated the ability to Whitelist in the spam filters

They have?

References...

First Steps: Configuring Exchange Online Protection

J.R. Sitman

ASKER

The information was provided to me from KnowBe4. They said they are working with Microsoft to get this resolved.

The problem is I have KnowBe4 domain and IP's addresses in the Allow spam filter. When I send out a Phishing Campaign, some go to junk other do not.

KnowBe4 is telling me it is because of the no longer being able to whitelist. They said the whitelist is still there, but Microsoft has disabled it.

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Todd Nelson

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J.R. Sitman

ASKER

The SCL is was already set to -1. However, the Phishing tests are still going to junk.