Win 10 Pro OS Veeam backups keep failing due to VSS errors

The Veeam backups of a user's Windows 10 Professional OS to a network attached storage device keep failing with VSS errors (see the screenshot). This Surface is running Veeam Agent for Microsoft Windows - Free Edition.

This is occurring on a Microsoft Surface Pro 3 that is joined to a Server 2016 AD domain.

We have several other Microsoft Surface Pro 3 and Lenovo laptops that all backup successfully to this same NAS.

The user is logged onto this surface with administrator rights and the Surface has 160 GB of free space on a 240 GB Solid State drive.

I have already followed the standard troubleshooting techniques including uninstalling and reinstalling Veeam, clearing temporary and temporary internet files, making sure all Windows & Office updates are installed, and connecting the Surface to the network with an RJ 45 network cable instead of using Wi-Fi.

However, these Veeam backups continue to fail at the very beginning before the backup status reaches 1%.

What can be done to fix these issues so the Veeam backups will succeed? The Veeam backups on this Surface have never succeeded.

IT GuyNetwork EngineerAsked:
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
It's a Veeam issue, e.g. Bug, they do have a workaround, but it does not work.

Seems Windows 10 latest updates have broken something with Free Agent.

Wait until Veeam have released a new version, or try their workaround, which does not work!

see here

See here and their fix...

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If it's the issue that Andrew is referring to, there is a newer version of Veeam Agent for Windows that fixes it.  Log on to the Veeam site and download the latest version (2.1).

If that doesn't fix it, provide the full message text of the errors shown in the screenshot (which are cut off).
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
so there you go, apply the latest version, and retry....
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