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arpitbhargavaFlag for United Kingdom of Great Britain and Northern Ireland

asked on

Phones cutting out on Avaya system

Hi ,

We have Avaya VOIP system with 70 Devices. For some reason calls are cutting out in middle of the conversation For e.g if I am having conversation with someone internally or externally, in middle of the conversation the other side will stop hearing me or sometime I stop hearing them.

New to the system so don't know where to start. Please can someone help?

Thanks
Arpit
Avatar of Jeff Morlen
Jeff Morlen
Flag of United States of America image

I'll assume that your entire Avaya system is hosted on-site.
So, with that, is your VoIP system isolated on a VLAN or separate hardware from your regular network?  Is it sharing the same subnet and switch ports as "general" network traffic?
Avatar of arpitbhargava

ASKER

Hi ,

Avaya is a virtual server and is on the same LAN. The server and PBX is sharing the same subnet but end device on 192 range.

Arpit
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