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asked on

exchange 2010, outlook

there are some emails which are application generated and are going to shared mailboxes ,

emails are containing attachment, but once the user forwards the attachment , attachment gets stripped off.

it is happening to few users only while accessing shared mailbox

is there any thing to be checked.

in what format users are forwarding plain text or HTML ? Kindly confirm the same.

ASKER

ASKER

still the issue is there

can you send the screen shot of the email while forwarding as shown in attached screen shot.
Capture.JPG

ASKER

I googled this , but cant find this setting in outlook, where to look
Capture5.PNG

ASKER CERTIFIED SOLUTION

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ASKER

it shows that html highlighted

ASKER

cant find

ASKER

I am checking on my outlook
as test but cant find html or txt , on mine it works fine

please check on affected system and also check Anti Spam or antivirus if you are using any.

ASKER

can antivirus cause attachments to be stripped of

Sometimes it causes... you might need to check

ASKER

how to get this tool bar
toolbar.PNG

ASKER

I got that

ASKER

messages which are coming intext format or forwarded with attachments are only having issues . when the user forwards the same email with attachment it goes away

ASKER

all other messages are fine

from which applications they are coming ?

ASKER

they are also normal plain text emails coming as well from external users

ASKER

while forwarding it strips attachment off even though on file-options-mail-html is enabled

ASKER

can it be rules

yes please check

ASKER

basically it is happenin with emails having attachments (attached emails) and when they forward it , attached mail goes way