Matt Street
asked on
'Signature' button not working in Outlook 2016
Hi Everyone,
I am requiring assistance with resolving an issue on a client's machine that I have not encountered before.
The client is running the following:
- Windows 10 Pro 64 Bit
- 16 GB RAM
- Office 2016, 32 bit (Office 365)
The issue that is being experienced is that File > Options > Mail > Signatures is not working. When the signatures button is selected, Outlook hangs for about 30 seconds before returning to normal as if the button has been pressed.
I've attempted an online repair, uninstall and reinstall, checked recently installed Windows updates and found non that appeared to be related and no new updates are available.
I've opened the application in safe mode and there was no change so it isn't an add-in.
Any assistance, or ideas, would be greatly appreciated.
Kind Regards,
Matt
I am requiring assistance with resolving an issue on a client's machine that I have not encountered before.
The client is running the following:
- Windows 10 Pro 64 Bit
- 16 GB RAM
- Office 2016, 32 bit (Office 365)
The issue that is being experienced is that File > Options > Mail > Signatures is not working. When the signatures button is selected, Outlook hangs for about 30 seconds before returning to normal as if the button has been pressed.
I've attempted an online repair, uninstall and reinstall, checked recently installed Windows updates and found non that appeared to be related and no new updates are available.
I've opened the application in safe mode and there was no change so it isn't an add-in.
Any assistance, or ideas, would be greatly appreciated.
Kind Regards,
Matt
SOLUTION
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Is it possible that another version of Office/ Outlook is installed as well?
SOLUTION
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Navigate here:
For 32-bit installation:
HKEY_LOCAL_MACHINE\SOFTWAR
For 64-bit installation
HKEY_LOCAL_MACHINE\SOFTWAR
Locate LocalServer32 and change the value to:
For 32-bit Office installation on 32-bit Windows and for 64-bit Office installation on 64-bit Windows:
C:\Program Files\Microsoft Office 16\root\Office16\Outlook.e
For 32-bit Office installed on 64-bit Windows:
C:\Program Files(x86)\Microsoft Office 16\root\Office16\Outlook.e
For 32-bit installation:
HKEY_LOCAL_MACHINE\SOFTWAR
For 64-bit installation
HKEY_LOCAL_MACHINE\SOFTWAR
Locate LocalServer32 and change the value to:
For 32-bit Office installation on 32-bit Windows and for 64-bit Office installation on 64-bit Windows:
C:\Program Files\Microsoft Office 16\root\Office16\Outlook.e
For 32-bit Office installed on 64-bit Windows:
C:\Program Files(x86)\Microsoft Office 16\root\Office16\Outlook.e
I had this issue happen on 3 new laptops. I tried the above fixes that worked on issues previously with no luck. What fixed it for me (Windows 10 1709 + latest Office 365, so Outlook 2016) was this (removing Microsoft Office Desktop Apps):
https://support.office.com/en-us/article/outlook-freezes-clicking-the-signature-button-c70b36c2-66ca-401c-ab45-f29a46495d02
Edit: Fixed is the wrong word, it worked around the issue.
Note: The system log would throw this error when the issue was occurring:
The server {0006F03A-0000-0000-C000-0
https://support.office.com/en-us/article/outlook-freezes-clicking-the-signature-button-c70b36c2-66ca-401c-ab45-f29a46495d02
Edit: Fixed is the wrong word, it worked around the issue.
Note: The system log would throw this error when the issue was occurring:
The server {0006F03A-0000-0000-C000-0
ASKER CERTIFIED SOLUTION
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No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I have recommended this question be closed as follows:
Split:
-- Matt Street (https:#a42471272)
-- Jose Gabriel Ortega C (https:#a42461889)
-- John (https:#a42461869)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer
I have recommended this question be closed as follows:
Split:
-- Matt Street (https:#a42471272)
-- Jose Gabriel Ortega C (https:#a42461889)
-- John (https:#a42461869)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer
then create a new profile.
Jose.