Activating MS Office on Mac

Hi Experts,

I am trying to activate MS Office on my Mac, and for some reason get an error message "No network connection" (see attached). I am behind a proxy server, but have full internet access. The moment I connect to my home internet, I can activate Office. The problem is, once back on the corporate network my Outlook stops connecting.

What's funny is, on the corporate network on a Windows machine you can activate office without a problem, it is only on the Mac where it is problematic.
Screen-Shot-2018-02-08-at-5.17.43-PM.png
iamdieterAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
You need to make an exception in the Proxy Server. I hate these things. They make work and cause problems. The only way here is to make an exception that your MAC recognizes.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
iamdieterAuthor Commented:
So bypassing the proxy? That won't be possible
0
JohnBusiness Consultant (Owner)Commented:
You need to ask the Proxy vendor support how to make an exclusion for MAC's   They must have dealt with this question
0
Cloud Class® Course: C++ 11 Fundamentals

This course will introduce you to C++ 11 and teach you about syntax fundamentals.

iamdieterAuthor Commented:
Does that mean that Office for Mac cannot connect through a proxy server? It is policy to have all users run through proxy server.
0
JohnBusiness Consultant (Owner)Commented:
If Office will not connect via the proxy (in this case) then it needs an exclusion.

Whose Proxy, and what does the proxy support say about this?
0
Eoin OSullivanConsultantCommented:
The URLs that the Office applications reach out to (all 443) on launch:

nexus.officeapps.live.com
ocos-office365-s2s.msedge.net
config.edge.skype.com
officeclient.microsoft.com
odc.officeapps.live.com
store.office.com
omextemplates.content.office.net
nexusrules.officeapps.live.com
templateservice.office.com

You've to configure  these URLs as allowed ‘unauthenticated’ through the proxy to resolve the issue. Microsoft support confirmed that this was the correct resolution to the issue.
0
JohnBusiness Consultant (Owner)Commented:
Those ones seemed to be properly configured inside Windows.
0
Eoin OSullivanConsultantCommented:
Microsoft <=> Windows <=> Office .. one company one OS, no wonder that all works!!

Microsoft || OSX || Office  ... not such perfect bedfellows

Office on OSX is only 80% or less of the Windows product and support is equally limited.
0
serialbandCommented:
It also might possibly be due to a faulty, cached DNS.  Try redoing you WiFi while in the office.  Delete it then add it back.

You can try to ping those domains, both before and after you redo the WiFi.  You can also ping those domains from home to compare the  results.
0
iamdieterAuthor Commented:
Still not working, even after allowing the URL's not to authenticate on the proxy
0
JohnBusiness Consultant (Owner)Commented:
Who makes / supports the proxy server?  Can you contact them about entering exclusions?

Can you remove the proxy server altogether?
0
iamdieterAuthor Commented:
We have a Bluecoat SG Proxy. Will try contact them directly.
Cannot bypass the proxy, not an option.
0
JohnBusiness Consultant (Owner)Commented:
Please ask them specifically about the MAC issue - they likely have seen this before.
0
JohnBusiness Consultant (Owner)Commented:
Thank you and I hope you are getting updates now
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Office 365

From novice to tech pro — start learning today.