Activating MS Office on Mac

Hi Experts,

I am trying to activate MS Office on my Mac, and for some reason get an error message "No network connection" (see attached). I am behind a proxy server, but have full internet access. The moment I connect to my home internet, I can activate Office. The problem is, once back on the corporate network my Outlook stops connecting.

What's funny is, on the corporate network on a Windows machine you can activate office without a problem, it is only on the Mac where it is problematic.
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JohnBusiness Consultant (Owner)Commented:
You need to make an exception in the Proxy Server. I hate these things. They make work and cause problems. The only way here is to make an exception that your MAC recognizes.

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iamdieterAuthor Commented:
So bypassing the proxy? That won't be possible
JohnBusiness Consultant (Owner)Commented:
You need to ask the Proxy vendor support how to make an exclusion for MAC's   They must have dealt with this question
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iamdieterAuthor Commented:
Does that mean that Office for Mac cannot connect through a proxy server? It is policy to have all users run through proxy server.
JohnBusiness Consultant (Owner)Commented:
If Office will not connect via the proxy (in this case) then it needs an exclusion.

Whose Proxy, and what does the proxy support say about this?
Eoin OSullivanConsultantCommented:
The URLs that the Office applications reach out to (all 443) on launch:

You've to configure  these URLs as allowed ‘unauthenticated’ through the proxy to resolve the issue. Microsoft support confirmed that this was the correct resolution to the issue.
JohnBusiness Consultant (Owner)Commented:
Those ones seemed to be properly configured inside Windows.
Eoin OSullivanConsultantCommented:
Microsoft <=> Windows <=> Office .. one company one OS, no wonder that all works!!

Microsoft || OSX || Office  ... not such perfect bedfellows

Office on OSX is only 80% or less of the Windows product and support is equally limited.
It also might possibly be due to a faulty, cached DNS.  Try redoing you WiFi while in the office.  Delete it then add it back.

You can try to ping those domains, both before and after you redo the WiFi.  You can also ping those domains from home to compare the  results.
iamdieterAuthor Commented:
Still not working, even after allowing the URL's not to authenticate on the proxy
JohnBusiness Consultant (Owner)Commented:
Who makes / supports the proxy server?  Can you contact them about entering exclusions?

Can you remove the proxy server altogether?
iamdieterAuthor Commented:
We have a Bluecoat SG Proxy. Will try contact them directly.
Cannot bypass the proxy, not an option.
JohnBusiness Consultant (Owner)Commented:
Please ask them specifically about the MAC issue - they likely have seen this before.
JohnBusiness Consultant (Owner)Commented:
Thank you and I hope you are getting updates now
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