Activating MS Office on Mac
Hi Experts,
I am trying to activate MS Office on my Mac, and for some reason get an error message "No network connection" (see attached). I am behind a proxy server, but have full internet access. The moment I connect to my home internet, I can activate Office. The problem is, once back on the corporate network my Outlook stops connecting.
What's funny is, on the corporate network on a Windows machine you can activate office without a problem, it is only on the Mac where it is problematic.
Screen-Shot-2018-02-08-at-5.17.43-PM.png
I am trying to activate MS Office on my Mac, and for some reason get an error message "No network connection" (see attached). I am behind a proxy server, but have full internet access. The moment I connect to my home internet, I can activate Office. The problem is, once back on the corporate network my Outlook stops connecting.
What's funny is, on the corporate network on a Windows machine you can activate office without a problem, it is only on the Mac where it is problematic.
Screen-Shot-2018-02-08-at-5.17.43-PM.png
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
You need to ask the Proxy vendor support how to make an exclusion for MAC's They must have dealt with this question
ASKER
Does that mean that Office for Mac cannot connect through a proxy server? It is policy to have all users run through proxy server.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
The URLs that the Office applications reach out to (all 443) on launch:
nexus.officeapps.live.com
ocos-office365-s2s.msedge.
config.edge.skype.com
officeclient.microsoft.com
odc.officeapps.live.com
store.office.com
omextemplates.content.offi
nexusrules.officeapps.live
templateservice.office.com
You've to configure these URLs as allowed ‘unauthenticated’ through the proxy to resolve the issue. Microsoft support confirmed that this was the correct resolution to the issue.
nexus.officeapps.live.com
ocos-office365-s2s.msedge.
config.edge.skype.com
officeclient.microsoft.com
odc.officeapps.live.com
store.office.com
omextemplates.content.offi
nexusrules.officeapps.live
templateservice.office.com
You've to configure these URLs as allowed ‘unauthenticated’ through the proxy to resolve the issue. Microsoft support confirmed that this was the correct resolution to the issue.
Those ones seemed to be properly configured inside Windows.
Microsoft <=> Windows <=> Office .. one company one OS, no wonder that all works!!
Microsoft || OSX || Office ... not such perfect bedfellows
Office on OSX is only 80% or less of the Windows product and support is equally limited.
Microsoft || OSX || Office ... not such perfect bedfellows
Office on OSX is only 80% or less of the Windows product and support is equally limited.
It also might possibly be due to a faulty, cached DNS. Try redoing you WiFi while in the office. Delete it then add it back.
You can try to ping those domains, both before and after you redo the WiFi. You can also ping those domains from home to compare the results.
You can try to ping those domains, both before and after you redo the WiFi. You can also ping those domains from home to compare the results.
ASKER
Still not working, even after allowing the URL's not to authenticate on the proxy
Who makes / supports the proxy server? Can you contact them about entering exclusions?
Can you remove the proxy server altogether?
Can you remove the proxy server altogether?
ASKER
We have a Bluecoat SG Proxy. Will try contact them directly.
Cannot bypass the proxy, not an option.
Cannot bypass the proxy, not an option.
Please ask them specifically about the MAC issue - they likely have seen this before.
Thank you and I hope you are getting updates now
ASKER