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troubleshooting Question

Hanging SMB behavior in macOS High Sierra 10.13

Avatar of ETHOS IT
ETHOS ITFlag for United States of America asked on
Apple NetworkingMac OS X* mapped drive
5 Comments2665 ViewsLast Modified:
Currently experiencing an issue with access to mapped drives using SMB protocol with a MacBook Pro running High Sierra, we only see this issue with that machine. The problem effects the user when attempting to move or rename a file in on the share, the MacBook becomes hung up, showing only the spinning pin wheel and needs to be completely restarted in order to allow the user to use the computer. I found the article below attempted recommended changes (no resolution) also opened a ticket with apple support and was directed to open a pay per incident ticket because the technician had no insight other then what I performed on the issue other thanking for directing him to apples article and saying that what he recommends I should attempt.

[url="https://support.apple.com/en-us/HT208209"]
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