Cannot Set up Signature in Outlook 2013

Cannot open the signature tab in Outlook 2013 to set up a signature.  When I go to  "Options" and choose "Mail", "Signatures". Nothing happens, no set up window opens.  I tired repairing, reinstalling and opening in safe mode.   Any help is appreciated.

cja
cja-tech-guyAsked:
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Joe FulginitiNetwork EngineerCommented:
Do you have Word installed and what version is it?  Was Word part of outlook or is it a previous version?
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Hello ThereSystem AdministratorCommented:
Try a new user profile first.
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cja-tech-guyAuthor Commented:
I installed Office 2010 with Word, Excel , Outlook originally and had the issue.  I removed Office 2010 and installed only Outlook 2013.  Same issue.
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Hello ThereSystem AdministratorCommented:
Navigate here:
For 32-bit installation:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32

For 64-bit installation
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32

Locate LocalServer32 and change the value to:
For 32-bit Office installation on 32-bit Windows and for 64-bit Office installation on 64-bit Windows:
C:\Program Files\Microsoft Office 15\root\Office15\Outlook.exe

For 32-bit Office installed on 64-bit Windows:
C:\Program Files(x86)\Microsoft Office 15\root\Office15\Outlook.exe
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cja-tech-guyAuthor Commented:
For the registry edits, does 32 bit or 64 bit refer to the operating system or Outlook 2013. It is Windows 10 64 bit with Outlook 2013 32 bit.
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cja-tech-guyAuthor Commented:
Also, this is the path I see on the c drive for Outlook 2013.  C:\Program Files (x86)\Microsoft Office\Office15

It is different than the path change for the registry. C:\Program Files(x86)\Microsoft Office 15\root\Office15\Outlook.exe

Does that matter?
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Hello ThereSystem AdministratorCommented:
You need to find the reg key. Done?
After that you need to edit it. You need to point to Outlook.exe. It depends on what OS version and Office you have.
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CodeTwo SoftwareSoftware DeveloperCommented:
When you go to options>mail>signatures... is the option greyed out? If it is, this is probably caused by a specific value in the registry which blocks the option to edit/insert email signature in Outlook. There is an article on how to unblock this option: How to unblock email signature option in Outlook
In short, in the registry, you need to get to
HKEY_Current_User > Software > Microsoft > Office > X -> Common > MailSettings and if there is a record called DisableSignatures, modify it so that it is set to 0.
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cja-tech-guyAuthor Commented:
It is not grayed out.
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cja-tech-guyAuthor Commented:
I'm going to wipe this machine and then install Office 2013 first and see what happens. Apparently another program is interfering with this.
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Hello ThereSystem AdministratorCommented:
Have you tried what I suggested?
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cja-tech-guyAuthor Commented:
I tried changing the path in HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32

to match the path for Outlook.exe on the c drive, which is C:\Program Files (x86)\Microsoft Office\Office15

It did not work
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cja-tech-guyAuthor Commented:
I tired both the path you suggested in the registry and also the one I tired.
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Hello ThereSystem AdministratorCommented:
Don't rely on my suggestion about the path. It was an example.
Do you know that you need to specify the full path to Outlook.exe including the Outlook.exe itself?
So find it and type it in.
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cja-tech-guyAuthor Commented:
Yes.  I used that path and it did not work. It has to be caused by another program that was installed before office.
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Hello ThereSystem AdministratorCommented:
Well, when uninstalling Office, do it properly. Remove all leftover files and reg keys. Then install it back.
If it will not help, try another Windows profile or recreate the one you use.
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cja-tech-guyAuthor Commented:
I just reinstalled Windows 10.  
Set up the user's account.
Installed Office 2013 SP1.  
Set up Outlook.  Signature tab still does not open.  

I will check the registry settings and get back to you.

More information.  We are using Microsoft hosted Exchange for email, not the full 365 suite, just Exchange email.  Could it be something in this user's mailbox on the Exchange server?

Any help is appreciated
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Hello ThereSystem AdministratorCommented:
You can try this again.

Disable all add-ins and antivirus.

Check if the system and you have full access to C:\Users\%username%\AppData\Roaming\Microsoft\Signatures.

Clear TEMP folder.

Reset IE options.
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Hello ThereSystem AdministratorCommented:
I installed Office 2010 with Word, Excel , Outlook originally and had the issue.  I removed Office 2010 and installed only Outlook 2013.  Same issue.
I just reinstalled Windows 10.... Signature tab still does not open.  
Also bad image might cause this.
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Hello ThereSystem AdministratorCommented:
Make sure your system is up-to-date as well as Office.
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cja-tech-guyAuthor Commented:
I reset the laptop using Windows 10 reset utility, removed all files so there was only Windows 10 and Office 2013 on it. No AV, etc. so that cannot be the issue.

Windows image from Dell most likely is bad. I'm downloading new image from media Creation Tool.  I will post the results of using a different image to Install Windows 10.
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cja-tech-guyAuthor Commented:
It was a bad Windows 10 Image.  I downloaded new image from Windows Media Creation Tool and used that to reinstall Windows 10, choose to "remove all files and programs".  I reinstalled Office 2103, set up Outlook and all worked fine.
thanks,
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Hello ThereSystem AdministratorCommented:
I am glad you solved this.
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