I am attempting to configure a laptop computer to be able to scan to email from a multi function printer. The laptop is a new Lenovo running Windows 10 PRO release 1709.
The laptop is able to scan from the printer. I have tried with an older HP unit and with a new Brother MFC-L2740. The results are the same - the scanner cannot find the default email program.
Office 2010 home and business is installed, My first thought was that it was the Outlook 2010 that was the problem. An Adobe form that is populated on line could not open the email program to send, it would just do nothing. After uninstalling Outlook and installing Thunder Bird, the adobe form works.
My problem now is that when I try to scan to email from the brother printer, I get an immediate error indicating that there is no default email program. The error is CC4-121-00000003. The self help for Windows 10 is not accurate, but does come back to a page in settings that shows Thunder Bird as the default email program.
I can scan to a file, right click on a scanned file and send to an email recipient, so the scan portion works, and Windows ability to email a scanned file works.
Tech support for Brother indicated that they have ran into some versions of Windows 10 that seem to block this feature. Interesting enough, I have a desktop computer attached to the same printer unit, and it will scan to email with no problems opening the Thunder Bird program. The desktop is running the same version of Windows 10 Pro.
Would there be a registry setting that would need to be deleted, or any method short of restoring the operating system that may be of help in this case. The issue seems to be tied to the installation on the laptop. Some research indicates that if the version of Office is click to run, that many programs will not be able to open the email program.