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Exchange Information store server service is not getting start -Exchange 2010

Posted on 2018-02-09
Low Priority
Last Modified: 2018-02-13
I am using 2 mailbox servers. Today, I rebooted passive server but its Information Store Service is not getting start. Rest other service is getting start. If do restart of "Exchange AD topology service", then "Exchange RPC client Access" service gets down and does  not come up.

Information Store Error

Unable to initialize the Information Store service because the clocks on the client and server are skewed. This may be caused by a time change either on the client or on the server, and may require a restart of that computer. Verify that your domain is correctly configured and  is currently online.

RPC Client access server.........

The Microsoft Exchange Replication service was unable to communicate with the local Microsoft Exchange Information Store service. This could mean that the Microsoft Exchange Information Store service isn't running. Error MapiExceptionNetworkError: Unable to make admin interface connection to server. (hr=0x80040115, ec=-2147221227)
Diagnostic context:
    Lid: 12696   dwParam: 0x6D9      Msg: EEInfo: Generation Time: 2018-02-09 19:32:33:154
    Lid: 10648   dwParam: 0x6D9      Msg: EEInfo: Generating component: 2
    Lid: 14744   dwParam: 0x6D9      Msg: EEInfo: Status: 1753
    Lid: 9624    dwParam: 0x6D9      Msg: EEInfo: Detection location: 501
    Lid: 13720   dwParam: 0x6D9      Msg: EEInfo: Flags: 0
    Lid: 11672   dwParam: 0x6D9      Msg: EEInfo: NumberOfParameters: 4
    Lid: 8856    dwParam: 0x6D9      Msg: EEInfo: prm[0]: Unicode string: ncalrpc
    Lid: 8856    dwParam: 0x6D9      Msg: EEInfo: prm[1]: Unicode string:
    Lid: 12952   dwParam: 0x6D9      Msg: EEInfo: prm[2]: Long val: -1988875570
    Lid: 12952   dwParam: 0x6D9      Msg: EEInfo: prm[3]: Long val: 382312662
    Lid: 24060   StoreEc: 0x80040115
    Lid: 23746  
    Lid: 31938   StoreEc: 0x80040115
    Lid: 19650  
    Lid: 27842   StoreEc: 0x80040115
    Lid: 20866  
    Lid: 29058   StoreEc: 0x80040115.
Question by:Arif Khan
LVL 15

Expert Comment

by:Jose Gabriel Ortega C
ID: 42464164
mmm, let's try to fix the time in your client's and servers.

If you are using the windows DHCP, you have an option to select the time servers.
the option is 004. Time servers.
Try to set the domain controllers there. and then run in an elevated command prompt: w32tm /resync, on all exchange servers and clients.
123.pngAnd check if they are synchronized.

after that double check if you can start it. (especially on exchange server).

Expert Comment

by:MB Shaikh
ID: 42465793

As Jose described, verify your server time settings and once there is correct time on your domain then check your exchange server is sync with it once it got synced then, try to restart the server.

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