configure printers on server 2016 through VPN

I have an VPN trough 2 sites. but i can´t configure the printers through IP.

I open the cmd and ping the IP correctly... but when i try to configure a printer of the other site with the IP, it doen`t work.

For instance:

i can ping a printer in 192.168.0.200 but i can't install this printer on a server 2016 via this IP.

Any tips?
Jose FloresAsked:
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JohnBusiness Consultant (Owner)Commented:
Can you open the server using Remote Desktop ?  Then install the printer from the Server.
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mbkitmgrCommented:
Were you craeting the printer port as an IP address or the printers netbios name?

Is the printer on a different subnet to the one your server is on?
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Jose FloresAuthor Commented:
Hello John Hurst: I did that, but doen`t work, i think this could be some traffic restriction, but i am very new configuring an VPN


Hello mbkitmgr:

I have 2 sites:

Site 1: IP 192.168.0/24
Site 2: IP 10.10.100/16

I conected those sites trough VPN, i can ping the server from net 10.10.100 in the net 192.168.0 so i think the VPN is ok. but when i try to configure and install the printers in the 10.10.100 net, it doen't work. the printers are phisically on the net 192.168.0
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hdhondtCommented:
Make sure the routers do not block the TCP ports used by the printers. The main ports that may be needed are 515 and 9100. Also 631, 445.
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JohnBusiness Consultant (Owner)Commented:
I think this could be some traffic restriction, but i am very new configuring an VPN

If you are installing the printer while on the server, then it should not be a VPN issue.  What is the printer connected to?
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Jose FloresAuthor Commented:
The printer is connected on a switch in the lan 192.168.0 i need to configure it on the side 10.10.100... there i can ping the printer... but when i try to configure... doen`t work.
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JohnBusiness Consultant (Owner)Commented:
Have you got a device (workstation or server) on 10.10.100.x that you can RDP to and install the printer?
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hdhondtCommented:
The switch is not the problem. You need to look at the router instead - unless they're the same device. If you don't know how to check, try Google, the manual, or tell us the model of the router and someone should be able to tell you.
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Jose FloresAuthor Commented:
Hello Jonh,

Yes i have that.

Hello hdhondt.

The Router are Huawei AR169 FTG-L

I configured right (i think) this device becouse i can ping the server/printer on the opposite side of the VPN.

But i don't know what happend now.
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JohnBusiness Consultant (Owner)Commented:
And can you install now?  

But I don't know what happened now.   <-- I cannot see from what you have written here.
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Jose FloresAuthor Commented:
Hello John,

Nevermind about that comment. I can't configure the printers, i tryed drivers, different printers,etc...

the main thing is "Why i can ping the printer, but can't install it"
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JohnBusiness Consultant (Owner)Commented:
Can you use a machine on the desired subnet to install?  RDP in. I asked this earlier.
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Jose FloresAuthor Commented:
Hello John,

I think not, all i can do is connect the server by RDP and install the printers on it from my local network
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JohnBusiness Consultant (Owner)Commented:
That is strange, because if I RDP to a machine / server and log into that device, then installs are coming from that device.

Make sure when you RDP to a device, do an IPCONFIG.  Are you on this other network?
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Jose FloresAuthor Commented:
Hello John

Yes i have in the same network. This surpass all my skills, i can't understand.

But thx for all your help
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JohnBusiness Consultant (Owner)Commented:
Run the Printer Setup from the machine on the other network. Say connect later. Then give it TCP/IP port on the other network.
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Jose FloresAuthor Commented:
I will try it John
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hdhondtCommented:
I configured right (i think) this device becouse i can ping the server/printer on the opposite side of the VPN.
Ping does not use any port on the router. Note that these are logical, not physical ports. You should be able to enable/disable TCP ports after you login to the router. I can't find a manual for your router (AR169), but hopefully this link for a different model may help.

Also, note this Huawei page about VPN setup:
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