Seagate Backup Plus Slim Portable

My Seagate Backup halts after about one minute . Never completes a backup.
Gets as far as 5% and then halts.
The Seagate drive has three terabytes and my data is about 300 gig. so space is not an issue.
I'm running Windows 7
I'm running the latest Seagate backup dashboard.
And the drive is the "Backup Plus Slim Portable"
brothertruffle880Asked:
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JohnBusiness Consultant (Owner)Commented:
From here:  https://www.seagate.com/ca/en/support/downloads/seatools/

download Seagate disk test tools and test your USB hard drive for errors.
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nobusCommented:
you can also test if it works when connected via a POWERED USB hub, especially when connected to an usb 2 port
how is it connected?  usb 2 or 3 ?
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Wells AndersonCEOCommented:
Follow the excellent advice, above. Also, consider switching to a high-quality backup program, not to fix your issue, but rather if you need more flexibility and features. Veeam Agent for Windows is a good alternative. Also, if you are backing up your entire computer (drive image backup), be sure to create Recovery Media on a USB flash drive. That allows you to use the backup in case your main hard drive (and/or other hard drives) dies.
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nobusCommented:
hey brother - any feedback ?
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brothertruffle880Author Commented:
-- I'm plugging my drive into the front USB receptacle.  How can I determine if it's USB 2 or 3?
-- I ran the "short" version of the seatools tests and they came out 100% okay.  BTW, I just bought the drive and performed a full backup using the crappy standard windows 7 backup program.  So that works although molasses slow.  The Seagate backup program supposedly works more quickly which is why I wanted to use that.
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JohnBusiness Consultant (Owner)Commented:
Even at USB 2, the speed should be decent. You need to look at the specifications for your computer to see if it has a USB 3 port.
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nobusCommented:
yes -post system model
usually, USB 3 ports have a blue color - but not Always
you can also check in device manager- usb devices if you have an enhanced usb port = usb 2
usb 3 is listed as usb 3
see :  http://www.thewindowsclub.com/identify-usb-3-0-port-on-laptop
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JohnBusiness Consultant (Owner)Commented:
Thank you and I was happy to help.
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