We are about to sign a contract with a vendor to implement Cloud SaaS ERP system for our University whcih costs around 180,000 and yearly fee of $70,000. As the contract does not contain any phrase that would protect me from the followings below. Is there any way to push the vendor to include these conditions below, "Which I believe it is difficult to achieve"?
- Delay damage: There is nothing mentioned that would penalize the vendor for a certain amount per day if the project was not complete on time.
- There is nothing that would protect me from getting my money back if the implementation was not successful. Therefore, we had to terminate to contract. Those payment are, SaaS license that is played in advance, data migration, training and other costs.
- All these payments are don without performing security check, Bank guarantee.
You comments are highly appriciated.