Audio Driver Issue After Cloning HD?


It seems I possibly have a driver issue after cloning my HD to a new SSD drive.  

I cannot hear audio using the on-board audio hardware however can hear audio when my USB headphones are used.  Audio using the on-board hardware worked fine before the cloning.  

Please see attached device manager summary.  

I would appreciate any input to enable hearing audio via the on-board audio hardware.  

Please advise if any other questions.

Please advise on steps to resolve.

Thank you in advance for any advice.
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Hello ThereSystem AdministratorCommented:
Update all audio drivers.
If you do not know how, go to and download Driver Pack Solution. Let it scan your PC and choose to update only audio drivers.
check if you can select playback device - right click the speaker icon in the system tray -and choose the appropriate one
RaminTechnical AdvisorCommented:
Intel management engine interface is a Chipset driver.  go to the manufacturer of your PC and Download Chipset and Audio drivers and install them.
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Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

Sam Simon NasserIT Support ProfessionalCommented:
use Snappy drivers ( or Driver Pack Solution ( to automatically detect your hardware and install the missing drivers, even of you don't know the components or brands.
JohnBusiness Consultant (Owner)Commented:
Some audio drivers are old (mine is old) and do not upgrade well. Uninstall the Audio Device, restart Windows and install it again. That will normally work.

On the other problem devices in Device Manager, right click on them and select Update. Normally this will update the drivers.

As per the above suggestions, update BIOS and Chipset drivers.

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hiloguyAuthor Commented:
Thank you everyone for the responses.

It seems like Snappy Drivers vs Driver Pack Solution are the "easiest" options.  

I briefly viewed DPS and it appears difficult to prevent the added software (ie Avast, random browsers, etc) from auto installing with the package.  It also triggered an alert from Avira-see attached (which may or may not be legit).  I also did not see any audio drivers available when DPS scanned my system.    

Is Snappy any better (able to download only what I need without the bloatware/possible malware)?  Might it recognize need for audio drivers that DPS did not?

I have a Dell Optiplex 790:  Does Dell have a auto scan/download option for drivers, bios, chipset, etc?

Please advise on next recommended steps and opinions.

Thank you!
JohnBusiness Consultant (Owner)Commented:
If you have a Dell and have a service tag, I recommend the Dell Support site. Third party driver sites either charge money or have a lot of ads to work through- not all good ads
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:


You'd be better using Dell rather than the suggested Driver Packs or Snappy Solutions.  (I do use Driver Packs myself.  I haven't struck the Snappy Solutions before).  Go through the Dell downloads before anything else.
Hello ThereSystem AdministratorCommented:
I agree. But if you do not know how to download drivers from manufacturer's site, or you are just lazy, there exist many 3rd party tools. Driver Pack is the best one.

But still, prefer original drivers...
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
I'd best clarify which Driver Packs I use.  I use these ones  for installation and not the Driver Pack Solutions as posted by Sam Simon Nasser.
hiloguyAuthor Commented:
Thank you all.

Uninstalling the audio controller(s) and restarting solved the problem.

I was able to update the BIOS, chipset, etc through the Dell site so I suppose that was additional benefit!
JohnBusiness Consultant (Owner)Commented:
Thanks for the update that you have Audio working.
FYI : i happen to have a dell 790 SFF here, and tested it on windows 7 and windows 10 - no problems, using windows, or dell drivers
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