troubleshooting Question

Problem BCC and Outlook 2013

Avatar of Ian Price
Ian PriceFlag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft OfficeOutlookMicrosoft 365
2 Comments1 Solution89 ViewsLast Modified:
Good Afternoon Experts.

I'd like some help with the following

We use Office 365 with Outlook 2013 clients

If User 1 send an email to User 2 internally it received
User 2 checks the email and send it on to an external email address and BCC's User 1 into the message
The email is received by the external address but not by User 1
This happens intermittently

How can we check where the problem is, is there a way we can track it or monitor the email

Thanks in Advance
Justin Evans

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