Problem BCC and Outlook 2013

Good Afternoon Experts.

I'd like some help with the following

We use Office 365 with Outlook 2013 clients

If User 1 send an email to User 2 internally it received
User 2 checks the email and send it on to an external email address and BCC's User 1 into the message
The email is received by the external address but not by User 1
This happens intermittently

How can we check where the problem is, is there a way we can track it or monitor the email

Thanks in Advance
Ian PriceIT ManagerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Justin EvansCommented:

Yes you can  

From the main admin center, choose the Exchange admin center from the left pane.
Under mail flow, select message trace.
Alter the options of your message trace for your scenario.
Click OK.

kind regards


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Ian PriceIT ManagerAuthor Commented:
excellent, thank you very much for your help
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.