troubleshooting Question

Problem BCC and Outlook 2013

Avatar of Ian Price
Ian PriceFlag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft OfficeOutlookMicrosoft 365
2 Comments1 Solution89 ViewsLast Modified:
Good Afternoon Experts.

I'd like some help with the following

We use Office 365 with Outlook 2013 clients

If User 1 send an email to User 2 internally it received
User 2 checks the email and send it on to an external email address and BCC's User 1 into the message
The email is received by the external address but not by User 1
This happens intermittently

How can we check where the problem is, is there a way we can track it or monitor the email

Thanks in Advance
ASKER CERTIFIED SOLUTION
Justin Evans

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros