Reboot of W540 causes shutdown with fans still running (Windows 7)

W540 laptop with Windows 7, has given client problems with SSD failures.  Now the laptop is getting slower and random OS problems are occuring.  The current SSD is a 500GB Samsung EVO 850.  Firmware is current according to Magician, and only POR count is notable, but drive is showing in Good condition (Installed 1/27/17).  Yesterday the client attempted to reboot and the laptop shuts down...  Or so it seems, since they cannot turn power back on!  The fan is still running, and it seems hot.  The power indicators have all turned off.  It is connected to a dock, and no I have not tested off the dock.  Since the problem started, it is 5 for 5 on this reboot problem.  Holding the power button in for 5 seconds does kill the power, and allow the laptop to start.  A shutdown works properly.  Running Norton Security for AV.  End user reports no changes were made recently to the laptop in terms of software.  No Windows updates were installed in the last 2 weeks.  The laptop is shut off every night.  Everything works great on the dock in the office.  The only recent issues have been with off line (CSC) of mapped drive (Only user to share).  Able to repair when he returns to office, and it doesn't happen often when he is on the road.  I did run SFC and CHKDSK last night on the laptop.
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Jason JohanknechtIT ManagerAsked:
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John HurstBusiness Consultant (Owner)Commented:
Get the Lenovo test tools on bootable USB key from the Lenovo Support site.

Boot with a drive test tool for your drive and see if (a) the laptop boots and runs properly and (b) what the drive test says this time around.

It is important to see if the laptop boots because if not, there could be a different hardware problem.
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Jason JohanknechtIT ManagerAuthor Commented:
Good idea John.  I did download the installer yesterday for the end user, he is going to check in with me Wed.  He did report that the hardware scan from Solution Center passed 3 passes on everything last night.  I did find a forum post about Windows 7 and fingerprint scanning causing that exact issue for a couple of people.  I sent the download link to end user.  I am not sure if he even has the fingerprint scanner software installed.
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John HurstBusiness Consultant (Owner)Commented:
I have the Lenovo Fingerprint Scanner on my X1 with no issue. If you are able to start in Safe Mode (msconfig) try reinstalling the Fingerprint Reader Software
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Jason JohanknechtIT ManagerAuthor Commented:
Computer boots into Windows just fine.  Just concerned about the reboot problem.  Is that a sign of hardware failure coming?
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John HurstBusiness Consultant (Owner)Commented:
If you can boot with a bootable USB key and it stays running then no. Otherwise it could be a sign of hardware failure
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Jason JohanknechtIT ManagerAuthor Commented:
Not sure what you mean by stays running?  The computer works fine all day while on the dock.  It is only yesterday that it started to shutdown while attempting to reboot.
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John HurstBusiness Consultant (Owner)Commented:
Take it from the dock, boot from a USB key. What I am asking is if it remains running (and not reboot) this way?

You can look in Action Center , Reliability History. Do you see software errors? Or Windows shut down improperly? The latter could be a hardware error.

Get another drive for the computer, install Windows on it and use it in the Dock. What does it do? Reboot again?
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Jason JohanknechtIT ManagerAuthor Commented:
I see.  I will have him test the reboot from the USB stick.  Was confused by the "Running" comment.  No events last time I checked, but can an updated log file from him.  They might be just replacing this laptop as it is high usage, and very limited availability to work on by me.
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John HurstBusiness Consultant (Owner)Commented:
If time to replace due to usage, that is a good idea
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Jason JohanknechtIT ManagerAuthor Commented:
That was my recommendation a week before this happened.  Now I feel bad.  We are going to discuss that further today.  If so, I won't be working on this issue until the replacement laptop is in place.  Thanks John for all your help!
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