We have Windows 7 clients trying to open a .rtf file in Word. The file is in a shared folder on Windows 2008 R2 server.
When the file opens in Word a File in Use window pops up that says the file is locked for editing by 'another user'
Do you want to:
Open a Read Only copy
Create a local copy and merge your changes later
Receive a notification when the original copy is available
On the Server side I have checked the open files and there are no other instances of that file open. I have checked the folder hidden files and there are no leftover lock files from previous sessions.
On the Win 7 Client side I have made changes to Windows Explorer that include removing the preview pane, Organize, Layout, details option as well as Folder Options, view tab, uncheck option for Show pop-up description for folder and desktop items.
I can open the file with no pop up on a Windows 10 client machine.