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asked on 2/14/2018

Shoretel 14.2 upgrade to Connect?

Hi
We're being told that shoretel 14.2 will be EoL in the near future. We're also being told that we will have to pay for the upgrade to connect. Is this correct? We have maintenance with shoretel and the supplier...
Also what issues are people experiencing with it? I read that new communicator is pants..?
Thanks

IP Telephony Voice Over IP

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3/9/2018

2/23/2018

ASKER

umm?

ASKER CERTIFIED SOLUTION

3/5/2018

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3/7/2018

ASKER

Is it a free upgrade though?

3/9/2018

ASKER

Still appears to be a chargeable exercise to upgrade this which is rather annoying given the support charges we already pay.
Role on gamma horizon

Voice Over IP

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN). Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

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