Kodak Scan Station 710 not Prompting for User Input for naming file

Kodak Scan Station 710. Scan Settings. File Name Settings. There a few options, one is USER INPUT. However I cannot seem to get the unit to prompt for USER INPUT

Is there anyone out there that knows anything about these devices? Kodak nosupport is not helpful.
polysciAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

polysciAuthor Commented:
Response from Kodak "Support":

Thank you for the information that you provided. Unfortunately, your scanner is not under warranty or a Service Agreement so the service that we provide will be limited.  Please de-install and re-install the drivers this is often a solution.  The address to download the drivers is https://www.kodakalaris.com/en-us/b2b/solutions/document-scanners/desktop/scan-station-710/support#Software.

Best Regards,
0
polysciAuthor Commented:
No solution,
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.