Need a printer driver for a Xerox color cube 8570DN that supports collating.

Need a printer driver for a  Xerox color cube 8570DN that supports collating.  We have an older driver but the collate feature is greyed out.....
Rusty WaltzSystems AdministratorAsked:
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The reason why it is greyed out is probably because your printer does not have a hard disk installed. If the printer does have a hard disk, make sure you tell the driver that it is, under a tab labelled something like "Options" or "Printer Settings" in Printer Properties. You can check whether it is installed by printing a configuration page (from the front panel menu). The hard disk is available as part of the "Productivity kit" for the printer.

The reason why a hard disk (or heaps of RAM) is required is that, in order to collate, the printer must keep the entire document in memory. Only if it still has all the previous pages available after it prints the last one, can it return to page 1 for another set. And there is no way to predict how many pages a future document will have. Hence even RAM may not be acceptable, as it is always limited.

The only other way to collate is to have the application send each page of every copy separately. Word is able to do that, but most other apps cannot.
David Johnson, CD, MVPOwnerCommented:
Collating is done on the optional hard drive?  Did you buy the model with the hard drive?
Rusty WaltzSystems AdministratorAuthor Commented:
No hard drive in the printer.  Just confirmed this AM.  But according to the user, the collate was being used until a few weeks ago.....
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The user may have been collating from Word, which can collate to any printer, by sending each page individually. Word is also be the app in which the user is most likely to create multi-page documents, hence requiring collation.
Rusty WaltzSystems AdministratorAuthor Commented:
Using a legacy software product. (LANDEX)   Does Windows call to the print server for settings.  But the collulate option is greyed out.
It is possible that, like Word, Landex can collate to any printer. In that case, go through its settings and you may find where to turn it on.

Alternatively, it is just possible that someone had told the driver that the printer has a hard disk installed and, without the actual disk, the printer was still able to collate simple documents using RAM. In that case it would only work if the document has only a few pages at most. To test this, see if you can tell the driver that the hard disk is installed. You may need to disable SNMP (under Ports > Configure Port) for this to work.

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