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Ian Price
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Indexing not working

Good Afternoon Experts.

I'd like some help with the following

We use Office 365 with Outlook 2013 clients

One Of our users indexing isn't working properly

It does a search but then no results or very little results appear

It use to work fine but then we upgraded her to outlook 2013 and it hasn't worked since then

How can we resolve this issue

Thanks in Advance
Email ClientsMicrosoft OfficeMicrosoft 365OutlookExchange

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Ian Price

8/22/2022 - Mon
Systech Admin

Did you tried to rebuild the indexing?  check if outlook is " under control panel -> Indexing Options"
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Hasin Ahmed Choudhary

Outlook 2013 by default cache 1 year older mails. Check that setting from account settings and try to cache complete mailbox . Once cache and indexed by windows search, try search and compare if you see more items
Ian Price

ASKER
Hasin - where would we find the setting cache the complete mailbox?

Thanks in advance
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rwheeler23
Ian Price

ASKER
Excellent that worked - Thank you