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Indexing not working

Good Afternoon Experts.

I'd like some help with the following

We use Office 365 with Outlook 2013 clients

One Of our users indexing isn't working properly

It does a search but then no results or very little results appear

It use to work fine but then we upgraded her to outlook 2013 and it hasn't worked since then

How can we resolve this issue

Thanks in Advance
Ian Price
Ian Price
1 Solution
Gaurav SinghSolution ArchitectCommented:
Did you tried to rebuild the indexing?  check if outlook is " under control panel -> Indexing Options"
Todd NelsonSystems EngineerCommented:
Of that specific user, does search work properly for them in EXO OWA?  If it does, try creating a new Outlook profile.
Hasin Ahmed ChoudharyExchange AdministratorCommented:
Outlook 2013 by default cache 1 year older mails. Check that setting from account settings and try to cache complete mailbox . Once cache and indexed by windows search, try search and compare if you see more items
Ian PriceIT ManagerAuthor Commented:
Hasin - where would we find the setting cache the complete mailbox?

Thanks in advance
Ian PriceIT ManagerAuthor Commented:
Excellent that worked - Thank you
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