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Some computers with failed updates from WSUS

I have about 35 computers out of 325 that show they have failed updates on them from the WSUS server.
They have been on their now for about 3 days. Is there something I can do from the SUS server to get theses updates on these computers to be successful?
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vmich
Asked:
vmich
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1 Solution
 
DonNetwork AdministratorCommented:
You will have to troubleshoot on the client side, WSUS is only the repository/reporting tool.

Look over the windowsupdate.log and/or paste it here


How to generate the log here
http://www.itprotoday.com/windows-10/generating-log-files-troubleshooting-windows-updates-windows-10
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Hello ThereSystem AdministratorCommented:
Check the interval of downloading updates from WSUS... default is 22 hours but you might have 1 day, 5 days... Just check this too.
Also run Cleanup Wizard.

Are all computers really connected to the network?
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Hello ThereSystem AdministratorCommented:
There is something you can do... Run this on all computers:
net stop wuauserv
net stop bits
REG DELETE “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate” /v AccountDomainSid /f
REG DELETE “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate” /v PingID /f
REG DELETE “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate” /v SusClientId /f
RD /s /q %windir%\SoftwareDistribution
net start wuauserv
net start bits
wuauclt /resetauthorization /detectnow
wuauclt /reportnow

Open in new window


If you have Win10 machines, you need to use UsoClient.exe instead of wuauserv.
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DonNetwork AdministratorCommented:
Firstly The PingID and AccountDomainSID are legacy values which have not been used since the WUA v7 was released in 2007,  Also it is wuauclt, not wuauserv. Secondly its a 22 hour "Detection" frequency, not a download interval. Updates are downloaded in the background  using BITS and "Delivery Optimization" if enabled.

@vmich

You can also from within the WSUS console double click on any computer that's giving a status as failed and a report will open. Then click on the next page and under status you'll have more info. Click on the word "Failed" will give even more info.

If it says "Failed download" then I would run the following on the WSUS server itself

 Open a command prompt and navigate to the folder: C:\Program Files\Update Services\Tools.
 Run the command WSUSUtil.exe RESET
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vmichAuthor Commented:
Still cant seem to figure out how to handle the failed updates..
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Hello ThereSystem AdministratorCommented:
Decline superseded updates and try again.
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DonNetwork AdministratorCommented:
Declining superseded updates will have no effect on updates failing to install, sorry to break that to you.

@vmich

Did you run the wsusutil reset ???

Could you post a windowsupdate.log so that we can assist in troubleshooting ??
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vmichAuthor Commented:
What does the wsusutil reset do and will I lose anything from my wsus server that will cause me to have to start over with the sus server..
No I have tried that
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vmichAuthor Commented:
Sorry I meant no I have not ran the wsusutil reset because not sure what that will do ?
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Hello ThereSystem AdministratorCommented:
No, it doesn't mean you will have to start over.
Learn what it will do: https://blogs.technet.microsoft.com/gborger/2009/02/27/what-to-do-when-your-wsuscontent-folder-grows-too-large/
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DonNetwork AdministratorCommented:
A reset will

"Checks that every update metadata row in the database has corresponding update files stored in the file system. If update files are missing or have been corrupted, WSUS downloads the update files again."
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vmichAuthor Commented:
Had to do the reset
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