We have a client running windows XP with Outlook 2010. Recently the security update KB4011273 for outlook prevented the user from opening outlook and received the error "CompareStringOrdinal not found in dynamic link library KERNEL32.dll and the error displays OLMAPI32.dll."
The update has been disabled from reinstalling. The error message is back.
I renamed OLMAPI32.dll to OLMARI23.dll.old and then restored the program and rebooted. And sure enough I still have the same error message.
Unfortunately the OS and many programs are extremely out of date, so it makes it difficult to do a whole lot of troubleshooting. Even trying to connect to the windows update page isn't the easiest.
Any help would be appreciated.