I have a client that continues to get a popup on her desktop -
Red Screen, White Script with Windows logo from "Windows Technical Support" with a security alert indicating that there were issues with your computer and to call Microsoft at a number and not shut down your computer. Her computer freezes and she has to do a hard shutdown to use her computer again. She has not allowed anyone on her computer as she is aware that this is a scam.
She has the newest Windows 10 and this is a laptop.
She has Malwarebytes Pro along with Windows Defender. Malwarebytes has quarantined the PUP spigot.generic google chrome on three different occasion but it has not reappeared since major scans in early December. I ran the full gamut at the end of January after she got the Security alert popup once again.
The scans I have run...some multiple times
Malwarebytes, SUPERAnitSpyware, Rkill, AdwCleaner, JRT, RogueKiller, Hitman Pro, Eset, Emsisoft, Dr.Web Cureit and Sophos and finally CCleaner.
She received the popup again today simply working in an Excel Spreadsheet.
My thought is to do a Refresh...if not that a Clean install. What do you suggest?