What kind of analytic functions exist with Outlook Exchange?

I recently took a job as a Analyst of a small 40 seat call center. They have never been able to get any analysis around their emails which are received and sent via Outlook Exchange Server.

I need to be able to check the departments email traffic both inbound and outbound. I would also like to check response times so I would need the timestamps that emails were delivered and time stamps on when the emails were replied to.

Is there any analytic parts of a Outlook Exchange server that I can use for analysis purposes?
Ryan SimmonsBusiness Analyst IIIAsked:
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you could use tool like solarwind exchange monitor tool
you could use exmon - http://www.microsoft.com/en-us/download/details.aspx?id=11461

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Ryan SimmonsBusiness Analyst IIIAuthor Commented:
I will look into this tool. Thanks!
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