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I will look into this tool. Thanks!
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I recently took a job as a Analyst of a small 40 seat call center. They have never been able to get any analysis around their emails which are received and sent via Outlook Exchange Server.<br />
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I need to be able to check the departments email traffic both inbound and outbound. I would also like to check response times so I would need the timestamps that emails were delivered and time stamps on when the emails were replied to.<br />
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Is there any analytic parts of a Outlook Exchange server that I can use for analysis purposes?
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I recently took a job as a Analyst of a small 40 seat call center. They have never been able to get any analysis around their emails which are received and sent via Outlook Exchange Server.

I need to be able to check the departments email traffic both inbound and outbound. I would also like to check response times so I would need the timestamps that emails were delivered and time stamps on when the emails were replied to.

Is there any analytic parts of a Outlook Exchange server that I can use for analysis purposes?

What kind of analytic functions exist with Outlook Exchange?

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.