Avatar of Justin Bechard
Justin BechardFlag for Canada asked on

Exchange 2013 CU19 Error - Step 1 of 17: Stopping Services

Good day Expert's Exchange,

I am trying to Install Exchange Server 2013 Cumulative Update 19 on my Server 2012 R2 server. It is throwing this error code.

Error:
The following error was generated when "$error.Clear();
          & $RoleBinPath\ServiceControl.ps1 -Operation:DisableServices -Roles:($RoleRoles.Replace('Role','').Split(',')) -SetupScriptsDirectory:$RoleBinPath;
          & $RoleBinPath\ServiceControl.ps1 Stop $RoleRoles.Replace('Role','').Split(',')
        " was run: "Microsoft.Exchange.Configuration.Tasks.ServiceStopFailureException: Service 'FMS' failed to stop due to error:'Cannot stop FMS service on computer '.'.'. ---> System.InvalidOperationException: Cannot stop FMS service on computer '.'. ---> System.ComponentModel.Win32Exception: The service has not been started
   --- End of inner exception stack trace ---
   at System.ServiceProcess.ServiceController.Stop()
   at Microsoft.Exchange.Management.Tasks.ManageSetupService.StopService(ServiceController serviceController, Boolean ignoreServiceStopTimeout, Boolean failIfServiceNotInstalled, Unlimited`1 maximumWaitTime)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Configuration.Tasks.Task.ThrowError(Exception exception, ErrorCategory errorCategory, Object target, String helpUrl)
   at Microsoft.Exchange.Configuration.Tasks.Task.WriteError(Exception exception, ErrorCategory category, Object target)
   at Microsoft.Exchange.Management.Tasks.ManageSetupService.StopService(ServiceController serviceController, Boolean ignoreServiceStopTimeout, Boolean failIfServiceNotInstalled, Unlimited`1 maximumWaitTime)
   at Microsoft.Exchange.Management.Tasks.ManageSetupService.StopService(String serviceName, Boolean ignoreServiceStopTimeout, Boolean failIfServiceNotInstalled, Unlimited`1 maximumWaitTime)
   at Microsoft.Exchange.Management.Tasks.StopSetupService.InternalProcessRecord()
   at Microsoft.Exchange.Configuration.Tasks.Task.<ProcessRecord>b__b()
   at Microsoft.Exchange.Configuration.Tasks.Task.InvokeRetryableFunc(String funcName, Action func, Boolean terminatePipelineIfFailed)".


I have confirmed that this service is indeed stopped and set to disabled state.

Your advise is appreciate!
Exchange

Avatar of undefined
Last Comment
Justin Bechard

8/22/2022 - Mon
Valentina Perez

HI Justin,

After checking that the service is stopped. Have you run again the setup?

Have you the same error? In which step do you have this error?

Regards
Valentina
ASKER
Justin Bechard

Hi Valentina,

Thank you for the response. I have tried rebooting and running the setup after confirming and receive same error message.

I receive this error when I go to run setup.exe from the Exchange2013-x64-cu19.exe extracted package, it is 'Step 1 of 17' when this happens.

Thanks,
Justin
Valentina Perez

Hi justin

Which CU do you have now?

From which CU are you upgrading?

Regards
Valentina
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
ASKER
Justin Bechard

Hi Valentina,

I failed to check which CU they are running currently as their mail became broken when I started this. To my knowledge and advise from client they haven't updated since installation.

I checked the CU19 prerequisites prior to installation and it states no such minimum requirements to apply this.

Thanks,
Justin
Valentina Perez

Hi Justin,

You need to verify which Net framework.

Do you have Net framework 6.2?


Regards
Valentina
ASKER
Justin Bechard

Hi Valentina,

I have checked and it is not listed in programs and features. It only have '.NET Framework 4 Client ...'

I will install this and run the setup again and post feedback afterwards.

Thanks,
Justin
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Seth Simmons

...as their mail became broken when I started this

what is broken?
i personally would not try installing a CU on a broken system

I will install this and run the setup again and post feedback afterwards.

you need to check the installed exchange build before you do that
4.6 is only supported starting with CU16

you should also be running any CU elevated.  i have had CU installations fail on 2010 because of forgetting to run elevated
ASKER CERTIFIED SOLUTION
Justin Bechard

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Seth Simmons

then the last comment should be the only one selected; the other one asked a question about a windows component that proved irrelevant to the root cause
ASKER
Justin Bechard

Reached resolution myself
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy