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Hows everyone's experience with Palo Alto Networks Premium support? &nbsp;Do they pickup the phone 24/7? &nbsp;How is it compare to Cisco SmartNet support?<br />
We were on hold for critical issue with pan for 30 min elevator music. &nbsp;By that time we figured things out and ended the call. &nbsp;Doesn't look like quick enough.<br />
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Anyone experienced the same or better?
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Hows everyone's experience with Palo Alto Networks Premium support?  Do they pickup the phone 24/7?  How is it compare to Cisco SmartNet support?
We were on hold for critical issue with pan for 30 min elevator music.  By that time we figured things out and ended the call.  Doesn't look like quick enough.

Anyone experienced the same or better?

Palo Alto premium support

Hardware-based firewalls provide more sophisticated protection for inbound and outbound traffic than the simple Windows software firewall or the basic NAT firewalls found in routers. These devices implement techniques such as stateful packet inspection, deep packet inspection, and content filtering; and may include built-in antivirus and anti-malware protection.

Hardware Firewalls

Networking hardware includes the physical devices facilitating the use of a computer network. Typically, networking hardware includes gateways, routers, network bridges, modems, wireless access points, networking cables, line drivers, switches, hubs, and repeaters. But it also includes hybrid network devices such as multilayer switches, protocol converters, bridge routers, proxy servers, firewalls, network address translators, multiplexers, network interface controllers, wireless network interface controllers, ISDN terminal adapters and other related hardware.

Networking Hardware-Other

A consultant is a professional who provides professional or expert advice in a particular area such as security (electronic or physical), management, education, accountancy, law, human resources, marketing and public relations, finance, engineering, science or any of many other specialized fields.

Consulting

Cisco PIX is a dedicated hardware firewall appliance; the Cisco Adaptive Security Appliance (ASA) is a firewall and anti-malware security appliance that provides unified threat management and protection the PIX does not. Other Cisco devices and systems include routers, switches, storage networking, wireless and the software and hardware for PIX Firewall Manager (PFM), PIX Device Manager (PDM) and Adaptive Security Device Manager (ASDM).

Cisco

Network Operations includes asset management, help-desk supervision, security and user policies, infrastructure administration and anything else that affects the operation of your network. Discussions will include those of best practices in platforms, configurations, performance, security and accounting.