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Office 2007 not printing in Windows 10

I use Office 2007 to run a small business from my home office.
Recently I bought a new HP OfficeJet 8702 to replace my old Epson printer that broke.

If I remember right I didn't have a problem with it initially, but now I can't print from my MS Access 2007.

I can print from Adobe Acrobat Reader DC and from Notepad.

Also, when I goto "Manage your device" in the new Windows 10 control panel I can do a "Print a test page" successfully.  However, if I goto the old style Devices and Printers and do a "Print Test Page" from the printer's Properties I get an error message: "the parameter is incorrect"

What could be causing this?
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AviationAce
Asked:
AviationAce
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1 Solution
 
nobusCommented:
try repairing the software and driver, or updating it.
if it worked before, a system restore to such date can help also
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RaminTechnical AdvisorCommented:
Go to devices and printers >> right click on your printer and select remove  , and uninstall printer drivers. Restart your PC.
now reinstall drivers and retest.

You may also need to check this link:
https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
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arnoldCommented:
Since issue is limited to access, potentially the formatting is the issue, print to PDF from access and see what happens.
Then print the PDF.


Potentially, the print from access runs into an issue, I.e, the setting are for the prior printer,.....
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AviationAceSole-ProprietorAuthor Commented:
Error when trying to print a test page from the control panel.
The issue is not limited to MS Access 2007.  Please see the attached error message from the control panel.  That is just simply trying to print a test page.  Keep in mind that printing a test page from the new style Windows 10 control panel works.

I haven't tried printing from MS Excel or Word yet.
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AviationAceSole-ProprietorAuthor Commented:
Also, @Ramin;

I tried the repair link you posted.  It did not help.
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AviationAceSole-ProprietorAuthor Commented:
When trying to print from MS Word 2007 I get no error message, but nothing comes out of the printer either.

When trying to print from MS Excel 2007 I get the same error message as I do in Access.
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AviationAceSole-ProprietorAuthor Commented:
As far as drivers go, this is a new install, so I got the latest stuff.
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arnoldCommented:
Do you get an error printing to PDF, XPS?

Testing whether the issue is isolated to the printer, or the printing functionality in office products.

At times, within user's profile A temp location where apps try to store the data before it is being sent to the printer.

If that is the case, a print no matter to device/printer, PDF, XPS will generate the same error.
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arnoldCommented:
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RaminTechnical AdvisorCommented:
Make sure Enable Bidirectional support is unchecked.

1.png
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RaminTechnical AdvisorCommented:
I would also Uninstall printer drivers and also remove any  remained registry key from old drivers then Restart the PC and reinstall the latest drivers and test again.

you can also try this tool or something like that to uninstall the drivers and also all Orphaned files and registry keys.
http://drivers.softpedia.com/get/Other-DRIVERS-TOOLS/Others/Kyocera-KM-Deleter-281031.shtml
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AviationAceSole-ProprietorAuthor Commented:
@arnold
I can print from Adobe Acrobat DC and print a PDF from inside Firefox.  It will also print from notepad.

@Ramin
I did try uninstalling all HP software and re-installing it.  I didn't mess with registry entries though.

Are you ready for some wirdness?
I installed Office 2016 and it still won't print from this database!
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AviationAceSole-ProprietorAuthor Commented:
Environment variables.Environment variables in case it is found useful.

@arnold
The link you sent has a lot of info in it.  Can you distill a bit for me?
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arnoldCommented:
You need to make sure you have %TEMP%\low and the and use icacls to set integrity to low on that folder.

The question I have, when you print and select the output as PDF (save to PDF, print to a PDF printer or an XPS printer)
Does your system from office apps or from your access app, prompt you to provide a filename to which to save and does the resulting file contain information.

Deals with whether the system needs a temporary space to create the data stream before it is sent to the printer. The above low location, is such a space, if an application that needs it can not use it, the results...

See if there are other drivers, pcl5,6 ps, etc. check the printer info by printing printers settings.
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AviationAceSole-ProprietorAuthor Commented:
I like CutePDF Writer. And yes, I can output to that just fine and then print from Adobe Acrobat DC.
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arnoldCommented:
If the app outputs to PDF printer, further settings checking on the print properties as suggested to see whether some settings are set when office is used versus the properties when printing from pdf.

PDF printing might be native to the printer, but the PCL 3 you selected ...

try a different universal HP PCL5/6 driver.

Double check whether windows wtp is what or through which you are printing to this printer...
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AviationAceSole-ProprietorAuthor Commented:
@arnold

J:\UsersTemp\SYSTEM\AppData\Local\Temp\Low>cd ..
J:\UsersTemp\SYSTEM\AppData\Local\Temp>

The Low folder does exist.
Question: What would the syntax be for icacls to accomplish what you are suggesting?
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AviationAceSole-ProprietorAuthor Commented:
OK tried that.
C:\WINDOWS\system32>Icacls %TEMP%\Low /setintegritylevel Low
processed file: J:\UsersTemp\SYSTEM\AppData\Local\Temp\Low
Successfully processed 1 files; Failed processing 0 files

Open in new window


Still won't print from Access.
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arnoldCommented:
any changes when printing?
if not look at Ramin's comment, bi-directional. does the printer have a web based interface to see if it reports errors?
try pcl5/6 ps, etc. universal drivers from HP web site and see. if that solves, pdf print works. what about a print from notepad to the HP printer?
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AviationAceSole-ProprietorAuthor Commented:
Bi-directional is grayed out.

Notepad does print ok.

I'll try to find universal pcl5/6 drivers.
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nobusCommented:
you did not answer my suggestions - plse do so
you can also test from another user account, if the same problem happens
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AviationAceSole-ProprietorAuthor Commented:
@nobus
I have completely uninstalled anything HP printer related and reinstalled it.

With that I would think a system restore would not help.
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AviationAceSole-ProprietorAuthor Commented:
I am thinking this issue will "magically" fix itself over time.  I have had other wired issues resolved by just waiting for some cumulative update to apply.

It makes no sense that a major app like office and HP would be having issues like this.
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nobusCommented:
>>  With that I would think a system restore would not help.    <<  what makes you think that??  you only will know if you try it
many updates and changes may have taken place
>>  I am thinking this issue will "magically" fix itself over time.  I have had other wired issues resolved by just waiting for some cumulative update to apply.   <<    good for you - but that does not Always work

>>  It makes no sense that a major app like office and HP would be having issues like this.   <<   MS and Big companies tend to make a mess of it the last decade, if you ask me

did you try another user account as well
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AviationAceSole-ProprietorAuthor Commented:
More weirdness.

When printing from Adobe Acrobat DC: some PDFs print others do not.  So this issue is not compartmentalized to Office 2007 or Office 2016.

It's something else.  It must be related to why I get an error from trying to do a simple test print from the old style control panel.

NOTE: There is only one user account on this machine.
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nobusCommented:
try running sfc /scannow from an elevated command prompt
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AviationAceSole-ProprietorAuthor Commented:
Microsoft Windows [Version 10.0.16299.248]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

Open in new window

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arnoldCommented:
I think this printer has the option to trigger the printout of its config.
What about updating/installing driver?
Was the printer install detected through windows, or the use of the printer included cd was used to set it up.

Determining what might be causing this issue is imperative to resolve it.
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AviationAceSole-ProprietorAuthor Commented:
Agreed.

The setup software downloadable from HP web site had no issue detecting the printer and setting it up.
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arnoldCommented:
I am unfamiliar with the printer, check printer settings to see if it logs print attempts and reasons they are not being printed.

Double check ip settings, static! Just to be sure it is not a configuration related to ip changes.
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AviationAceSole-ProprietorAuthor Commented:
Other jobs print to this so I can't imagine it's an IP related issue.
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arnoldCommented:
checking the printer log if it maintains one is the only way to identify what might be going on. Adding other printer drivers and setting them I.e does it include pcl5/6 or ps drivers. Then checking which prints consistently and using that as the default printer.

Spooling settings, etc.
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arnoldCommented:
Under what circumstances do you get the parameter error? When there are more than two pages to be printed? Pick a document you want to print that gets this error, then print a page at a time.

The printer seems to have two sided printing based on your posted printer preference.

See if the issued can be narrowed down ..
I.e. If you can a page at a time, check if changing the print properties to single side printing and see if the error does or does not repeat.
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AviationAceSole-ProprietorAuthor Commented:
How do you find the error log for this printer?
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arnoldCommented:
Does the printer a web based gui. Interface, http://ipofhpprinter
The other option is to go through the menu and see what options it has.

What about printing a single page at a time to test the double sided printing as possibly being the issue when more than one page is printed.
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AviationAceSole-ProprietorAuthor Commented:
The printer does have a GUI but the error log doesn't have anything in it about this problem.  Other computers on my network can print to it fine.
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arnoldCommented:
please confirm driver, printer properties , settings.

Pick a working system and share the printer with this system" then see what the difference is between the shared, and yours installed to see if the behavior persists or differs, check spool services .....
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AviationAceSole-ProprietorAuthor Commented:
It's a brand new printer with a fresh driver / software install directly from the HP web site.
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arnoldCommented:
How does this system differ from the others where presumably the same steps were taken to install the printer?

IMHO, if there are three people who were provided a new set of access instructions, and one is having an issue, checking that they followed the instruction is the way to determine what possibly is happening.

Share the printer from a working system, access it from the system where it does not work and see if this system that has an issue printing directly to the printer experiences the same when printing through the share, or if it works.  Checking drivers, configuration between the one that does not work and the others that do.
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AviationAceSole-ProprietorAuthor Commented:
The sharing idea is a good one.  I'll try that.
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AviationAceSole-ProprietorAuthor Commented:
I am still having the same issue printing from this computer to this printer.  I don't know exactly what it will take to fix it, but I have learned a lot along the way.  Thanks for all the suggestions!
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AviationAceSole-ProprietorAuthor Commented:
What ended up fixing the issue is restoring the environment variables to the original locations.
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