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Exchange Diagnostics

Hi Experts,

I have a problem with my exchange server 2013.

The Microsoft Exchange Diagnostics service terminated unexpectedly. It has done this 36 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Event ID 7031

Can you help me out ?

Hi Eprs_Admin,
Could be bcz of the corrupted message in the queue. Try below.

1-Pause the transport service and let all the messaged go out.

2-when queue is empty, stop the transport service and go to the mail.que database in "C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\data\Queue" folder move all files to another folder.

3-Now start the transport service, it will create a fresh mail.que database and observe if the service us crashing again.

Thanks
MAS

Have you applied any updates recently to the Exchange environment ?

ASKER

I have 2 servers in my DAG. Do I have to do this on all servers ?

ASKER

yes all updates installed

Can you upload the full error log from the event viewer please ?

Did the issue start after applying updates ?

ASKER

I think yes, on the weekend we installed all pending updates, just windows updates.

ok no exchange updates ? Please check.

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ASKER

Hi,

I am using CU15 and not CU6

ASKER

all relevant exchange updates installed -> Version 15.0 Build 1263.5

Ok, it can still occur with newer CUs.

Check the below blog and see if the tasks are created on the Server Task Scheduler

http://exchangeitup.blogspot.co.uk/2016/01/exchange-2013-error-microsoft-exchange.html

ASKER

ok I have checked the article.
On my end at the task scheduler just one task is missing -> ExchangeDiagnosticsPerformanceLog

ASKER

The daily log is there and the task too.

ASKER

Yes worked.
Just deleted the entries from the registry and rebooted the server.