Exchange Diagnostics

Hi Experts,

I have a problem with my exchange server 2013.

The Microsoft Exchange Diagnostics service terminated unexpectedly.  It has done this 36 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
Event ID 7031

Can you help me out ?
Eprs_AdminSystem ArchitectAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

MASEE Solution Guide - Technical Dept HeadCommented:
Hi Eprs_Admin,
Could be bcz of the corrupted message in the queue. Try below.

1-Pause the transport service and let all the messaged go out.

2-when queue is empty, stop the transport service and go to the mail.que database in "C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\data\Queue" folder move all files to another folder.

3-Now start the transport service, it will create a fresh mail.que database and observe if the service us crashing again.

Zaheer IqbalTechnical Assurance & ImplementationCommented:
Have you applied any updates recently to the Exchange environment ?
Eprs_AdminSystem ArchitectAuthor Commented:
I have 2 servers in my DAG. Do I have to do this on all servers ?
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Eprs_AdminSystem ArchitectAuthor Commented:
yes all updates installed
Zaheer IqbalTechnical Assurance & ImplementationCommented:
Can you upload the full error log from the event viewer please ?
Zaheer IqbalTechnical Assurance & ImplementationCommented:
Did the issue start after applying updates ?
Eprs_AdminSystem ArchitectAuthor Commented:
I think yes, on the weekend we installed all pending updates, just windows updates.
Zaheer IqbalTechnical Assurance & ImplementationCommented:
ok no exchange updates ? Please check.
Zaheer IqbalTechnical Assurance & ImplementationCommented:

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Eprs_AdminSystem ArchitectAuthor Commented:

I am using CU15 and not CU6
Eprs_AdminSystem ArchitectAuthor Commented:
all relevant exchange updates installed -> Version 15.0 Build 1263.5
Zaheer IqbalTechnical Assurance & ImplementationCommented:
Ok, it can still occur with newer CUs.
Zaheer IqbalTechnical Assurance & ImplementationCommented:
Check the below blog and see if the tasks are created on the Server Task Scheduler
Eprs_AdminSystem ArchitectAuthor Commented:
ok I have checked the article.
On my end at the task scheduler just one task is missing -> ExchangeDiagnosticsPerformanceLog
Eprs_AdminSystem ArchitectAuthor Commented:
The daily log is there and the task too.
Eprs_AdminSystem ArchitectAuthor Commented:
Yes worked.
Just deleted the entries from the registry and rebooted the server.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.