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best remote tool for free

best free desktop support tool. I see LogMeIn is now a paid subscription. What would you recommend I now use to remote into another users laptop to fix his issues? I do not want a paid one.
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Dennis Miller
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Dennis Miller
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3 Solutions
 
Fuzzyfish1000Commented:
If it's for personal use - TeamViewer:

https://www.teamviewer.com/en/credentials/free-for-personal-use/

VNC is also still free, although a bit old-school, and needs to be pre-installed, and you'll also need to know how to configure access through a firewall.

https://www.realvnc.com/en/connect/download/viewer/
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Fred MarshallPrincipalCommented:
Internal to the network VNC or UltraVNC is a good choice and has advantages over Remote Desktop (Windows).
External to the network TeamViewer
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Hello ThereSystem AdministratorCommented:
We use VNC and we are satisfied. There is no need to configure your firewall. Just install it and allow the program to add an exception to the firewall.
This is just for remote access (you can use Remote Desktop as well).

Otherwise I recommend LogMeIn and AnyDesk.

More suggestions: HERE
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Your question suggests you don't use remote control often.  RipMeOff when pay only about 3 years ago... maybe 4.  

WHY do you need remote access?  The answer here will dictate what you should consider.  Are you trying to help you mom when she has a question?  Do you need to access your home computer from the office?  Your office computer from home?  If the office computer from home, do you control the network or are you just a person who works at the office with a consultant or IT dept?  Do you want to help your fellow employees when they have a question?  Provide a context and we can give you a good answer.  

We use VNC and we are satisfied. There is no need to configure your firewall. Just install it and allow the program to add an exception to the firewall.
Really?  VNC can configure exceptions to the router's firewall?  And what if you have multiple PCs?  Do you advocate firewalls have so many holes poked in them?  This is generally very bad security advice.
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Dennis MillerAuthor Commented:
Just trying to remote connect to the priest where I re-imaged his laptop and configured all his apps. He is just very bad at understanding how a computer works. It is just him I care about. He has a stand alone laptop not on a network. I am at home and just need to remote in so he can also see what I am doing as I tell him on the phone. May never use it but I am sure within a week he will be calling about something.
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Hello ThereSystem AdministratorCommented:
In that case I suggest to use TeamViewer.

VNC can configure exceptions to the router's firewall?
Who's talking about router FW? LOL
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Who's talking about router FW? LOL
Exactly.  If you open the firewall on the PC it doesn't do you much good because you still need the FW router port opened.  And if this is a laptop, you may need to open ports wherever you go - not at all practical.  VNC doesn't support anywhere access because there's no centralized connection point.  It's great on an internal network... it's a POOR solution for something where you're connecting over the internet.
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Dennis MillerAuthor Commented:
Thanks for all the help. Team Viewer is it. Thanks again
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