• Status: Solved
  • Priority: High
  • Security: Public
  • Views: 116
  • Last Modified:

USB Ports Not Working

Windows 10 machine that is no longer recognizing anything plug into USB.  It just shows them as other devices in device manager.  This all started from unplugging a USB printer, after that, everything went to that mode.  We tried plugging the printer back in, change what ports stuff is plugged into.  Not even the keyboard and mouse will work.  I tried reinstalling the Intel IME and I'm getting an error


Action start 11:19:17: IIF_PREPINSTALL.
** InstallDrivers **:  Processing driver table
** InstallDrivers **:    Read: 'HECI_REL_WIN7_HECI'
** InstallDrivers **:      Condition Condition - 'VersionNT<=601': FALSE
** InstallDrivers **:      Flags: 20
** InstallDrivers **:      DID:
** InstallDrivers **:      Uninstall Sequence: 0
** InstallDrivers **:    Read: 'HECI_REL_WIN10_HECI'
** InstallDrivers **:      Condition Condition - 'VersionNT>601': TRUE
** InstallDrivers **:      Flags: 20
** InstallDrivers **:      DID:
** InstallDrivers **:      Uninstall Sequence: 0
** InstallDrivers **:  Driver root folder: C:\Users\cbruder\AppData\Local\Temp\IIFE24A.tmp\
** InstallDrivers **:  Scanning all active devices
** InstallDrivers **:  Scanning HECI_REL\win10\heci.inf (Name: HECI_REL_WIN10_HECI, Version: 11.7.0.1032)
** InstallDrivers **:    Section with the best match: Intel.NTamd64.10.0
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_8C3A (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_9C3A (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_8D3A (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_9CBA (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_8CBA (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_9D3A (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_A13A (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_A2BA (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_A1BA (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_A23A (Intel(R) Management Engine Interface )
** InstallDrivers **:    MUP OS bits: 0x0
** InstallDrivers **:  Scanning HECI_REL\win7\heci.inf (Name: HECI_REL_WIN7_HECI, Version: 11.7.0.1032)
** InstallDrivers **:    Section with the best match: Intel.NTamd64.6.1
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_8C3A (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_9C3A (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_8D3A (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_9CBA (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_8CBA (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_9D3A (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_A13A (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_A2BA (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_A1BA (Intel(R) Management Engine Interface )
** InstallDrivers **:      Device: PCI\VEN_8086&DEV_A23A (Intel(R) Management Engine Interface )
** InstallDrivers **:    MUP OS bits: 0x0
** InstallDrivers **:  INF 'HECI_REL_WIN7_HECI'
** InstallDrivers **:  DriverFeature install condition not met.
** InstallDrivers **:    Will not be installed
** InstallDrivers **:    The INF was not found in the package but install condition was false
** InstallDrivers **:  INF 'HECI_REL_WIN10_HECI'
** InstallDrivers **:    Will not be installed
** InstallDrivers **:  !!!Win32 Exception: (0x103) No more data is available.
 - INF not in package
CustomAction IIF_PREPINSTALL returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (54:E8) [11:19:18:103]: Note: 1: 2265 2:  3: -2147287035
MSI (s) (54:E8) [11:19:18:103]: Machine policy value 'DisableRollback' is 0
MSI (s) (54:E8) [11:19:18:103]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 11:19:18: IIF_PREPINSTALL. Return value 3.
MSI (s) (54:E8) [11:19:18:103]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (54:E8) [11:19:18:103]: No System Restore sequence number for this installation.
MSI (s) (54:E8) [11:19:18:103]: Unlocking Server
Action ended 11:19:18: INSTALL. Return value 3.
MSI (s) (54:E8) [11:19:18:119]: Note: 1: 1729
MSI (s) (54:E8) [11:19:18:119]: Note: 1: 2205 2:  3: Error
MSI (s) (54:E8) [11:19:18:119]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1729
MSI (s) (54:E8) [11:19:18:119]: Note: 1: 2205 2:  3: Error
MSI (s) (54:E8) [11:19:18:119]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (54:E8) [11:19:18:119]: Product: Intel(R) Management Engine Components -- Configuration failed.

MSI (s) (54:E8) [11:19:18:119]: Windows Installer reconfigured the product. Product Name: Intel(R) Management Engine Components. Product Version: 1.0.0.0. Product Language: 1033. Manufacturer: Intel Corporation. Reconfiguration success or error status: 1603.

MSI (s) (54:E8) [11:19:18:119]: Deferring clean up of packages/files, if any exist
MSI (s) (54:E8) [11:19:18:119]: MainEngineThread is returning 1603
MSI (s) (54:B8) [11:19:18:119]: RESTART MANAGER: Session closed.
MSI (s) (54:B8) [11:19:18:119]: No System Restore sequence number for this installation.
=== Logging stopped: 2/19/2018  11:19:18 ===
MSI (s) (54:B8) [11:19:18:119]: User policy value 'DisableRollback' is 0
MSI (s) (54:B8) [11:19:18:119]: Machine policy value 'DisableRollback' is 0
MSI (s) (54:B8) [11:19:18:119]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (54:B8) [11:19:18:119]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (54:B8) [11:19:18:119]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (54:B8) [11:19:18:119]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (54:B8) [11:19:18:119]: Destroying RemoteAPI object.
MSI (s) (54:CC) [11:19:18:119]: Custom Action Manager thread ending.
MSI (c) (0C:08) [11:19:18:119]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (0C:08) [11:19:18:119]: MainEngineThread is returning 1603
=== Verbose logging stopped: 2/19/2018  11:19:18 ===
0
cmb991
Asked:
cmb991
1 Solution
 
JohnBusiness Consultant (Owner)Commented:
Not even the keyboard and mouse will work.  I tried reinstalling the Intel IME and I'm getting an error

How did you do this?  RDP in?  

Try running DISM:

Open cmd.exe with Run as Administrator. Run

dism.exe /online /cleanup-image /restorehealth

If DISM fails to correct. try restoring to a Prior point (before attaching the Printer). Restore points are in System Properties.
0
 
cmb991Author Commented:
RDP.  And okay i'll try that now.
0
 
Joe Winograd, Fellow&MVEDeveloperCommented:
The answer is probably in this recent EE thread:

https://www.experts-exchange.com/questions/29084840/USB-Mouse-Keyboard-not-working-Windows-10.html

Your problem sounds the same or, at least, similar. Regards, Joe
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now