Exchange logfiles not truncating

Environment is exchange 2013 cu7 and Shadowprotect . Full Shadowprotect baclips are completing successfully but not resetting the last full backup counter in Exchange.

vssadmin list writers shows that the Exchange  Writer service fails at after backup.

Thanks
Paul DawkinsAsked:
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SeanSystem EngineerCommented:
Exchange  Writer service fails

That right there is the issue.

Maybe check out this http://www.storagecraft.com/support/kb/article/211

Otherwise I would suggest opening a case with storagecraft and they will be able to assist.
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SeanSystem EngineerCommented:
Assuming answer provided correct solution to the problem due to no other response.
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