I have a 4 year old HP laptop that was originally Windows 8 and then I updated it to Windows 10 when they offered the free upgrade. It wasn't being used much lately and when it was being used it ran slow (apps slow to respond to being launched, etc), so I decided to clear off all my files and restore it back to original windows 10 settings to see if it would work any better. When I did that it got stuck early in the Windows install (spent many hours at 10% loading drivers). I gave up on that and figured I would come back and try to figure out what is going on later. I pulled it back out this weekend and when I start it up it gives me an error "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation". I do that and get the same message each time. Anything that I should try at this point? Would the fact that it got stuck on the restore indicate that something is wrong with the hardware? Trying to determine if it is worth much effort to try to get it to work again or if I need to give up on it.