Windows 10 Restore Failure

Brian Bermingham
Brian Bermingham used Ask the Experts™
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I have a 4 year old HP laptop that was originally Windows 8 and then I updated it to Windows 10 when they offered the free upgrade.  It wasn't being used much lately and when it was being used it ran slow (apps slow to respond to being launched, etc), so I decided to clear off all my files and restore it back to original windows 10 settings to see if it would work any better.  When I did that it got stuck early in the Windows install (spent many hours at 10% loading drivers).  I gave up on that and figured I would come back and try to figure out what is going on later.  I pulled it back out this weekend and when I start it up it gives me an error "The computer restarted unexpectedly or encountered an unexpected error.  Windows installation cannot proceed.  To install Windows, click "OK" to restart the computer, and then restart the installation".  I do that and get the same message each time.  Anything that I should try at this point?  Would the fact that it got stuck on the restore indicate that something is wrong with the hardware?  Trying to determine if it is worth much effort to try to get it to work again or if I need to give up on it.
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
You may need to recover what is on the hard drive (if you need it) by removing it and attaching it to another computer.

Then make a bootable Windows 10 USB key from the Media Creation Link, start with that and reinstall Windows 10. There may be an issue with the hard drive too.

https://www.microsoft.com/en-us/software-download/windows10

Use the section to make an ISO for another computer.
Brian BerminghamDirector of Finance/Controller

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Commented:
Thanks John!  I was able to get windows re-installed using the link you provided and get the PC running again.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you Brian, and I was very happy to help you resolve this.   Cheers :)

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