I am trying to fix a pc which is unresponsive. The users profile is practically unusable.
I created a new local profile and although it was more responsive at the start it slowed down but the disk remained at 100%.
So what I am looking for is some steps to resolve plus some possible causes.
Can any of these factors alone cause this?
1. Hard drive fault.
2. Windows corruption.
At the moment I am suggesting they go back to dell and get the hard drive tested first.
Then I am thinking of doing a windows reset.
But am interested in what other people think on how to resolve. Please though in your responses
give me feedback on 1, 2 and 3. As I would like be able to "at this stage" give explanations of why it is happening to the user as well.
BTW. I have attached a screen shot of task manager in the new profile I created.