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Lost files on redirected folder (windows server 2008r2 / windows 7)

I have a Windows network with a Windows Server 2008 R2 server and users desktop and my documents are redirected to the server.  The user is complaining they lost a lot of file that were on the desktop. The files are not on the server.  Can't find them.  Are they stored anywhere else?

The workstation has offline files DISABLED
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tucktech
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tucktech
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Tyler BrooksNetwork and Security ConsultantCommented:
When was the file created and do you have volume shadow copied enabled on either the server or the workstation?

If you do I would see if you can look at a version from when they say the file should have been there and see if it is present. Unfortunately, the answer may be that they either forgot to save it and just thought they had, or it was never actually on the desktop but if you have the shadow copies at least you have evidence to back that up.
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tucktechAuthor Commented:
Unfortunately, no shadow copies.
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Tyler BrooksNetwork and Security ConsultantCommented:
If their desktop is redirected to a location on the server the file should essentially be written directly to that location on the server so I don't believe there is any alternative spot that a copy might be hidden in.

Do you have any backup images of the server from right after they say the file was created that you could check? If it's an office file you could also check on their system to see if there are any unsaved files still listed. In word you do that by going file>info>manage documents.
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tucktechAuthor Commented:
Tyler the unsaved documents will help some for word and excel.  I am restoring from backup. going to go for a restore on last backup, hopefully the users documents are in the backup.

I agree the files should be on the server...
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Tyler BrooksNetwork and Security ConsultantCommented:
I would say that is definitely your best option, unfortunately if they aren't there and they aren't in unsaved documents (or aren't Word or Excel files) the data is most likely gone.
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Tyler BrooksNetwork and Security ConsultantCommented:
One other thing to check, is ask the user if they can remember the name of one of the missing files, then search their user folder for it. I've had a couple of clients who thought the files were on their desktop but in fact it was just a shortcut to that file located elsewhere, they had a network connectivity bump and the shortcuts deleted themselves when the user tried to open them but the resource was unavailable. It's a long shot but if the backup restore doesn't help its worth a look.
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tucktechAuthor Commented:
Thanks Tyler
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Scott SilvaNetwork AdministratorCommented:
Do you also have offline files enabled? If so maybe a sync and fix any issues might get something going..
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