GLOBAL ADDRESS LIST (GAL) IS UNAVAILABLE IN OUTLOOK 2007 WITH EXCHANGE 2013

GLOBAL ADDRESS LIST (GAL) IS UNAVAILABLE IN OUTLOOK 2007 WITH EXCHANGE 2013

GAL IS NOT SHOWING UP IN MY OUTLOOK 2007 CLIENTS.  WHEN I LOG INTO OWA, ALL ACTIVE DIRECTORY USERS/MAILBOXES ARE VIEWABLE.  JUST NOT FROM THE ACTUAL OUTLOOK CLIENTS.
Lawrence HollandSYSTEMS ADMINISTRATORAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Adam BrownSr Solutions ArchitectCommented:
You need to make sure the Offline Address Book is configured correctly and is being distributed as a V4 or lower OAB and that the OAB is assigned to the user's database properly. https://support.microsoft.com/en-us/help/3047178/offline-address-book-is-unavailable-to-outlook-in-an-exchange-coexiste has info.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Lawrence HollandSYSTEMS ADMINISTRATORAuthor Commented:
Hi Adam,

thanks for the fast response.  I will try that tomorrow and let you know how it goes.

Thanks,

Lawrence
0
timgreen7077Exchange EngineerCommented:
Also just a note, make sure that outlook 2007 has the latest service pack in order to be supported for Exchange 2013. It supports outlook 2007 SP3.

Exchange Server 2013
The following Outlook client versions are fully supported by Exchange server 2013. Please bear in mind there’s a difference between what is supported and what might be compatible with Exchange 2013. All of the Outlook versions listed below have been thoroughly tested by the Exchange Product group:
Outlook 2013
Outlook 2010 SP1 with November 2012 Cumulative Update ( available from http://support.microsoft.com/kb/2687623 Jump )
Outlook 2007 SP3 with November 2012 Cumulative Update ( available from http://support.microsoft.com/kb/2687404 Jump )
Entourage 2008 for Mac, Web Services Edition
Outlook for Mac 2011
Please note, each CU for Exchange 2013 is only supported for a period of 3 months after the release of the next CU.  For example, if CU1 is released on 3/1 and CU2 is released on 6/1, CU1 support will end on 9/1.
0
Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- Adam Brown (https:#a42475736)
-- timgreen7077 (https:#a42475863)


If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

seth2740
Experts-Exchange Cleanup Volunteer
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.