Corrupt profile

Is there a way to fix a corrupt profile windows 10 pro 64 bit?  I’m trying to preserve the users settings
WellingtonISAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

65tdRetiredCommented:
Not sure.
What usually do is rename the user folder, backup the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProfileList and then remove the users guid from the list and have user log back in and setup a shortcut to the old profile so they can access the old data...
Andrew LeniartIT Consultant & Freelance JournalistCommented:
Is there a way to fix a corrupt profile windows 10 pro 64 bit?

Everything is fixable, so yes you can, but the amount of time it takes to track down which of the thousands of registry entries and profile related files that could be causing the corruption makes the exercise far longer than just configuring a new profile and re-configuring the user's settings.  I've had this conversation with Microsoft on at least 3 occasions over the years and the answer has always been the same, for Windows 7 and Windows 10.

I’m trying to preserve the users settings

Unless you have hours and hours to burn, you're far better off with reconfiguring the users settings in a new profile.

Sorry, I know it's not what you want to hear, but that's the reality of it. :)

Hope that's helpful.
JohnBusiness Consultant (Owner)Commented:
Not likely you can preserve the settings. Damaged profiles could be anything in the profile so the only real cure is to retrieve documents, email if any, favourites and that kind of stuff, delete the profile and recreate it.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

CompProbSolvCommented:
You can save some of the configuration by backing up and restoring c:\users\<username>\appdata\local and ....\roaming folders.  As others have mentioned, though, you don't know what of this may be corrupted.  You can try the folders that you think are most important and see if they work, but there are no guarantees.
arnoldCommented:
what is the issue?
Follow the suggestion of 65td when the user is logged in, does the user have two entries in the ProfileList one with the .bak suffix.
if so, add a suffix to the one without on, you can use anything as it is likely the temporary profile and can be deleted after ..
The .bak needs to be removed from the other entry. The user needs to logoff to unload the correct profile, and upon login, the user should have their prior profile.

If the above does not work, i.e. there is no .bak entry in the list.

As others pointed out additional information is needed from you what the profile corruption represents in order to determine the appropriate approach to resolve the underlying issue.
WellingtonISAuthor Commented:
This is the error I'm receiving. C:\windows\system32\config\systemprofile\desktop is unavailable...  You can't right click all you can do is open the start menu... Can I at least solve this?
JohnBusiness Consultant (Owner)Commented:
Try running DISM.  Open cmd.exe with Run as Administrator and run

dism.exe /online /cleanup-image /restorehealth

See if that works but I doubt it. Windows Repairs generally do not fix damaged profiles  so replacement of the profile is the only real cure here.
Andrew LeniartIT Consultant & Freelance JournalistCommented:
This is the error I'm receiving. C:\windows\system32\config\systemprofile\desktop is unavailable...

Looks like something has been deleted or become unreadable to me. You can try a "dism" repair as suggested by John, but I don't hold much hope of it doing any good either. I guess you've got nothing to lose by trying.

I still have to stick with my original recommendation though. Replace the profile and be done with it. Only way to be sure that everything has been fixed.
WellingtonISAuthor Commented:
Thanks everyone I'll see what I can do.  I'll let you all know.  The really strange thing about this is if I login as administrator and get into the users profile I see the entire desktop from the folder.  Its just when the user logs in you can't see the desktop and you get that error.
JohnBusiness Consultant (Owner)Commented:
You can use your approach to recover data that you need. But you know other profiles are working, just not the damaged one,
WellingtonISAuthor Commented:
That's true.  I guess I'm going to have to do the obvious and deleted the old profile and create a new one.
Andrew LeniartIT Consultant & Freelance JournalistCommented:
Wellington,

I get how you're feeling - I hate being beaten myself and that's why I've spoken to Microsoft about this issue at least three times. Having to just replace a profile is stupid and akin to having to reinstall Windows when it decides to go belly up.

The 'corrupt profile' scenario comes up quite often and it annoys me no end when I see it happen to a client machine. The last time I spoke to MS Support about this I told them they ought to develop a means of easily transferring all user and application settings, but I may as well have been talking to a wall. Got my frustrations out a little though :)
WellingtonISAuthor Commented:
Well in all honesty Microsoft and their stupid updates did this.  They are being extremely irresponsible lately.  Until further notice I've disabled the update service. Can't take the chance of bringing down and entire office again!  I'm extremely annoyed with them and truthfully they should fix this for free - they did it!
JohnBusiness Consultant (Owner)Commented:
We have not had any issues with updates. It is possible the user also did something
Andrew LeniartIT Consultant & Freelance JournalistCommented:
Until further notice I've disabled the update service.

Be careful doing that - you could end up with a worse headache than just a corrupt profile if you miss a critical update.

I'm extremely annoyed with them and truthfully they should fix this for free - they did it!

Agreed. The first time I contacted them about profile problems they did fix it - by logging in remotely and recreating the profile for me, even to the point of repositioning the desktop icons to the same positions as they were in the corrupt profile. That was on a Windows 7 Pro box. Wasn't free though, cost me one support instance from the support package I'd purchased. Was done overnight.

Anyway, good luck with it.
WellingtonISAuthor Commented:
No not possible this all started with updates.  1st it shut off the USB ports then it killed the reboot.
arnoldCommented:
run icacls on the folder and see whether the permissions on your side match the following.

Application Data NT AUTHORITY\SYSTEM:(I)(F)
                 BUILTIN\Administrators:(I)(F)
                 NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                 BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

Cookies NT AUTHORITY\SYSTEM:(I)(F)
        BUILTIN\Administrators:(I)(F)
        NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
        BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

Desktop NT AUTHORITY\SYSTEM:(I)(F)
        BUILTIN\Administrators:(I)(F)
        NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
        BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

Favorites NT AUTHORITY\SYSTEM:(I)(F)
          BUILTIN\Administrators:(I)(F)
          NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
          BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

Local Settings NT AUTHORITY\SYSTEM:(I)(F)
               BUILTIN\Administrators:(I)(F)
               NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
               BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

My Documents NT AUTHORITY\SYSTEM:(I)(F)
             BUILTIN\Administrators:(I)(F)
             NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
             BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

NetHood NT AUTHORITY\SYSTEM:(I)(F)
        BUILTIN\Administrators:(I)(F)
        NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
        BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

PrintHood NT AUTHORITY\SYSTEM:(I)(F)
          BUILTIN\Administrators:(I)(F)
          NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
          BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

Recent NT AUTHORITY\SYSTEM:(I)(F)
       BUILTIN\Administrators:(I)(F)
       NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
       BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

SendTo NT AUTHORITY\SYSTEM:(I)(F)
       BUILTIN\Administrators:(I)(F)
       NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
       BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

Start Menu NT AUTHORITY\SYSTEM:(I)(F)
           BUILTIN\Administrators:(I)(F)
           NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
           BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)

Sti_Trace.log NT AUTHORITY\SYSTEM:(I)(F)
              BUILTIN\Administrators:(I)(F)

Templates NT AUTHORITY\SYSTEM:(I)(F)
          BUILTIN\Administrators:(I)(F)
          NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
          BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)


this will also make sure the folder actually exists.
WellingtonISAuthor Commented:
Nothing worked.  So what I did was created a new user similar to the old user and copied all the desktop icons to all users profile.  I had the user login with the new account and the user was able to have access to her icons and old profile items.  I will merge the two profiles once the user has things set up the way she wants it.  thanks everyone.
JohnBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to assist you.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.