troubleshooting Question

Word 2013 on Windows 8.1 can't open attached Word files.

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computerlarryFlag for United States of America asked on
Microsoft OfficeMicrosoft WordWindows 8Word ProcessorsWindows OS
5 Comments5 Solutions441 ViewsLast Modified:
User has Microsoft Word 2013 running on a Windows 8.1 machine.  Whenever they try and open a file that has been emailed to them, they get an error message from Word.  If they receive a .zip file, they can click on the zip to open it, which then shows a list of the files in the archive.  These files can't be opened by double-clicking.

I looked at Windows Update, but I don't see any Office 2013 updates.

Microsoft Word error message
I have been able to work around this file open error in the following way:
  • User saves file to computer (they are saving in DropBox)
  • User then right-clicks on the saved file, and selects  EDIT
  • The file appears on the screen, and can be viewed and printed.

Could this be a Word problem?  Would upgrading to Office 365  or  Office 2016 help?

Any idea why these attachments can't be opened?

Sam Simon Nasser
IT Support Professional

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