User has Microsoft Word 2013 running on a Windows 8.1 machine. Whenever they try and open a file that has been emailed to them, they get an error message from Word. If they receive a .zip file, they can click on the zip to open it, which then shows a list of the files in the archive. These files can't be opened by double-clicking.
I looked at Windows Update, but I don't see any Office 2013 updates.
I have been able to work around this file open error in the following way:
- User saves file to computer (they are saving in DropBox)
- User then right-clicks on the saved file, and selects EDIT
- The file appears on the screen, and can be viewed and printed.
Could this be a Word problem? Would upgrading to Office 365 or Office 2016 help?
Any idea why these attachments can't be opened?